Customer Service Sales

Marion W. Anderson *********@*****.*** 407-***-****

Professional Profile:

Motivated professional seeking a position within an organization that offers the

opportunity for professional and personal growth, in order to enhance company

growth.

Skills comprise:

Effective interpersonal skills in a team environment, excellent verbal and written

communication skills. Demonstrated research, problem resolution, and strong

organizational and time management skills, outstanding networking abilities with

internal and external guests, extensive computer proficiency within a windows

environment. Extensive Finance and Cash Management skills.

Professional Experience:

American Management Services Inc.- Orlando, Fl- Management Consultant Assistant

2010-Current

Create Quality appointments which are essential for the success of our outside

Sales and Management Consultants in the development of profitable business plans

to lower costs and increase profits for the businesses.

Walgreens Central Pharmacy Operations, Orlando, Fl- Pharmacy Care Specialist II

2009-2010

Responsible for answering inbound calls and also responsible for operating

computer to obtain information, process and verify prescriptions, Responsible for

following guidelines and procedures for answering questions, Responsible for

ensuring customer service and satisfaction. Answer telephone inquiries, referring

callers to pharmacist when necessary. Perform clerical tasks such as filing,

compiling and maintaining prescription records, and composing letters Provide

customers with information about the uses of medications.

Shades of Green Resort (DOD)-Lake Buena Vista, Fl- Concierge/Travel Clerk 2008

Process credit card transactions, Creative problem solver for guest situations.

Process airline boarding passes for departing guests. Book dining and golf

reservations for visiting military and DOD guests at Shades of Green Resort.

Dispense pertinent information to guests, peers, and supervisory personnel.

Arrange transportation for guests. Make travel arrangements for sightseeing and

other tours. Perform office duties on a temporary basis when needed. Carry out

unusual requests such as searching for hard-to-find items and arranging for exotic

services such as hot-air balloon rides. Arrange for the replacement of items lost

by travelers. Arrange for interpreters or translators when patrons require such

services. Plan special events, parties, and meetings.

Viking Resort-Kissimmee, Fl- Front Office Manager 2007-2008

Greet and register guests. Answer inquiries pertaining to hotel policies and

services, and resolve Guest issues. Assign duties to workers, and schedule

shifts. Coordinate front-office activities of hotels. Participate in financial

activities such as the setting of room rates. Collect payments, and record data

pertaining to funds and expenditures. Manage and maintain temporary lodging

facilities. Observe and monitor staff performance to ensure efficient operations

and adherence to facility's policies and procedures. Train staff members. Show,

rent, or assign accommodations. Inspect guest rooms, public areas, and grounds

for cleanliness and appearance. Interview and hire applicants. Purchase

supplies, and arrange for outside services, such as deliveries, laundry,

maintenance and repair, and trash collection. Arrange telephone answering

services, deliver mail and packages, or answer questions regarding locations for

eating and entertainment. Perform marketing and public relations activities.

Organize and coordinate the work of staff. Receive and process advance

registration payments, mail letters of confirmation, or return checks when

registrations cannot be accepted. Create weekly and monthly sales reports for

Accountant.

Sally Beauty Supply- Kissimmee, Fl -Inside Sales Coordinator 2006-2008

Credit card processing, cash drawer audit and reconciliation. Process equipment

orders. Attend meetings, seminars and programs to learn about new products and

services, learn new skills, and receive technical assistance in developing new

accounts.

Universal Orlando-Orlando, Fl-Vault Teller 2004

Accept and verify deposits from in park and outside park venues, Prepare cash

drawers and change orders for venue locations, Bank Reconciliation of revenue

deposits, Vacation Payment Check Batching and Processing, Daily Vault of 300K to

500K Reconciliation, Maintain and balance Petty Cash Fund. Count funds and

reconcile daily summaries of transactions to balance books. Prepare bank

deposits, balancing assigned funds as necessary.

US Foodservice-Oneonta, NY- Inside Sales Coordinator 2003

Process Wholesale food orders on AS400 system. Attend meetings, seminars and

programs to learn about new products and services, learn new skills, and receive

technical assistance in developing new accounts.

Walt Disney World (Walt Disney Travel Co.)-Lake Buena Vista, Fl 1997-2003 Various

Positions

Cast Development/Quality Assurance Coordinator

Provide real time and behind the scenes development and sales coaching to 30-90

cast members on a monthly basis. Facilitate UAT of new System CTI and Siebel

Rollout at Disney Reservation Center. Participate in pre-training needs

assessment with Sales Agents, Adapt training curriculum based on agent needs,

Provide post-training follow-up as needed, Redesign existing training programs and

supplemental materials as needed.

Group Supervisor-Travel Sales Team

AS400 Interface system support, Supervise 20-40 Reservation Sales agents on a

Continuous Cultural Improvement Team. Measure real-time adherence on agents

utilizing RTA system. Adjust agent schedules as business needs demand. Creative

problem solver for complex guest situations, involving guest reservations and

payment disputes, Post cash/credit/check payments. Technical support and Liaison

between Continuous Cultural Improvement Team and support areas, Oversee process

improvement projects and report results to management. Create and distribute

weekly productivity reports on agents. Process weekly in-house payroll on team

agents. Conduct team meetings and recurrent training sessions in manager's

absence.

Consumer Travel Industry Sales Agent

Assist travel agents in building customized vacation packages for future arrival

guests, Assist subordinates and supervisors in identifying and resolving guest's

concerns. Process cash and credit payments.

Ramada Suites at Sea World-Orlando, Fl -Accounts Payable Specialist 2000

Match, code and enter accounts payable invoices into Great Plains Acctg system,

Post purchase orders and match invoices to purchase orders, Prepare weekly check

runs, Answer vendor inquiries, Filing of vendor and company documents as needed.

Enter into machines all information needed for bill generation. Balance and

reconcile batch control totals with source documents or computer listings in order

to locate errors, encode correct amounts, or prepare correction records. Maintain

ledgers and registers, posting charges and refunds to individual funds, and

computing and verifying balances. Verify completeness and accuracy of original

documents such as business property statements, invoices, bonds and coupons.

Bank of America-Orlando, Fl-Teller/Vault Assistant 1994-1996

Apply knowledge of customer service skills in suggestive selling techniques.

Assist subordinates and supervisors in cash control and vault accountability.

Establish, retain, and deepen relationships with banking center customers and

potential customers to achieve sales goals and provide quality customer service.

Recognize and refer cross-sell opportunities. Support other sales associates as

needed. Count funds and reconcile daily summaries of transactions to balance

books. Prepare bank deposits, balancing assigned funds as necessary.

Education: A.A.S. Business Administration-Sullivan Community College-Liberty, New

York

Accounting Coursework(Vocational): Utica School of Commerce Oneonta, New York

TECO: Business Communications course and certificate. Osceola County Florida

Relevant Coursework, Licensures and Certifications:

Accounting, Business Law, Business Organization & Management, Finance, and

Economics.

Additional coursework completed 12.2008:

Quickbooks, Pro, Access, PowerPoint

Accreditations and Certifications

Bank of America Fee Products Regional Sales Award

Bank of America Fraud Busters Award

Walt Disney World Circle of Excellence nominee 2001, 2002

Technical Skills:

Great Plains, AS400, Microsoft Office, Logibro, Logitours, DPMS, Internet, Avaya,

Siebel, Kronos, Saleslogix

Contact this candidate