Quality Assurance Sales

Stefan Ridenour, A.A.

**** * ****** ****** **** *047

Denver, CO 80237

Phone: 720-***-****

*********@*****.***

Education:

University of Colorado- Denver [In Progress]

****-*******

. B.S. Business Administration-Emphasis on Information Systems

Minor: Economic Studies

Community College of Denver 2007-

2009

. A.A. Business Administration

CompTIA Fall 2010

. A+ Certification [In Progress]

Related Qualifications:

. HTML, XHTML, and Dynamic HTML web development, TCP/IP Internet

networking, 50 WPM, Windows Operating Systems, Mac OS, Linux OS,,

Java, and Access 2010

. Microsoft Office Products proficiency including Visio. Effectively

used Excel to generate financial

statements, graphs, and budget spreadsheets. Well trained in

PowerPoint; can generate custom

presentations to convey important business information.

. Skills in Peachtree, QuickBooks, and Photoshop

Work Experience:

Nelnet Student Loan Advisor 05/2010-

Current

. Exceeded expectations for call handle times, calls per hour, and after

call work

. Adhered to Federal guidelines by maintaining a 98% quality assurance

score from calls

. Used Excel spreadsheets tracking customer feedback regarding new IVR

phone systems

Carmel Partners Assistant Manager 12/2008-

12/2009

. Exceed sales expectations through marketing tools and cost benefit

proposals

. Improved pricing efficiency by generating Excel spreadsheets to

analyze competitor pricing

. Planned and hosted events for community residents; increasing resident

satisfaction

. Established an organized more efficient filing systems to allow audits

to be completed faster

U. S. Bank Corp Retail Banker/Marketing Rep 01/2008-

11/2008

. Operated teller transactions at a targeted customer wait time and

daily balance report

. Set-up college campus events and small business banking, increasing

monthly sales

. Planned marketing strategies as the branch bank marketing

representative

Starbucks Coffee Shift Supervisor 10/2005

- Late 2008

. Controlled labor costs and lowered labor forecast each month

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