Training Quality Assurance
Resume:
Terry L. Hairston Software QA Writing & Training
Forestville, Maryland 20747
301-***-**** home
301-***-**** cell
****@*******.***
Overview:
Software Quality Assurance and Testing Professional, with 17 years of
experience in Information Technology projects involving SQA, Testing,
Project Management, Training; CMMI level 1-4 process improvements; building
and managing SQA organizations; facilitating, instructing, and mentoring
staff; SQA and Program Management methodology (Enterprise Life Cycle, US-
VISIT Delivery Methodology (UDM) implementation, performing software
quality audits. Certified Workforce Diversity Trainer with emphasis in
Women's Issues (Self Esteem, Assertiveness, Diversity, Leadership, and
Business Etiquette).
Skills:
Versed in Peer Reviews, Facilitation, Inspections, Audits, and Assessments.
Familiar with a variety of tools including: QA Partner, Win Runner, for
Test Automation; Clear Case, Team Track, Tracker, CVS, Version Manager,
Process Max for Configuration Management; UNIX (Solaris, HP-UX, IBM-AIX),
Windows, Operating Systems; DOORS for requirements mgt. Former
Journalist/Writer with writing and editorial skills for newsletters,
newspapers, and web content.
Education: Bachelor of Arts Degree - English, Mass Communications Minor
Volunteer Experience:
Writer/Communications Liaison - Delta Sigma Theta Sorority, Inc. Washington
D.C., 3/1993 to Present
Writes and edits articles for monthly and quarterly publications and writes
press releases and news releases. Coordinate the formatting and publishing
of the quarterly newsletter. Works with staff writers and Journalist to
produce reports, media kits, and special promotional materials.
Professional Experience:
Senior IT Analyst (Testing) - Dynamics Research Corporation/SAIC/IRS,
9/2007 to Present
Responsible for performing as a member of the System Acceptance Testing,
IV&V team for the Web and Interactive Voice Response (IVR) applications,
and performing tests of these systems. Works on problems and selects the
appropriate methods and techniques for obtaining solutions, and developing
approaches for the solutions. Works under general direction to generate
software development plans, i.e. Test descriptions, Project Plans, Test
Results, and Requirements management plans, etc. Travels twice a year to
vendor locations to perform onsite tests. Participates in regular weekly
test execution status meetings, and test readiness reviews.
Terry L. Hairston, Page 2
Senior Software Quality Analyst/L3-Titan Corporation/Homeland Security,
Dec 2004 - Feb 2007
Responsible for performing QA & Training activities for Delivery
Excellence, Program Management Team. Facilitated Requirements Reviews,
Design, Unit Test, and Integration and Configuration Item Peer Reviews.
Designed policies and procedures and deliverable documentation. Reviewed
deliverables and provided feedback prior to reviews. Performed root cause
analysis, research, preventive and corrective action measures. Trained
team leaders, executives, and all staff on quality assurance policies and
procedures. Performed Product and Process Audits for consistency with the
development process and configuration items for consistency with policies
and procedures. Tracked defects, action items and open issues, from
initiation to closure. Contributed to process improvement implementation,
achieving CMMI Level 4. Witnessed formal Qualification Tests, reviewed
Software Test Plans and Post Test Analysis and provided feedback.
L3 Titan Accomplishments
V Developed and Maintained Issues Tracking System
V Developed policies and procedures for use by all staff
V Developed Process and Product Policy Audit Policy and Program
QA and CM Lead/CMMI Liaison/Trainer - Dynamics Research Corporation/2001-
2004
Facilitated Requirements Reviews, Design, Unit Test, and Integration and CI
Peer Reviews. Created Test Cases and Scenarios derived from system
requirements. Tested Client/Server scenarios for Test Automation project.
Tracked defects, action items and open issues, from initiation to closure.
Contributed to process improvement implementation achieving CMM Level 2.
Trained staff on Integrated Collection System (ICS) software, Quality and
CM principles, CMM concepts, Microsoft Applications, Train-the-Trainer
courses (SA's RA's Staff).
Conducted needs analysis, schedules, arrangements and registration process.
Coordinated with management and user as communication liaison for new
trends, and business needs. Traveled nationwide to IRS locations to test
applications, conduct surveys and train on applications.
DRC Accomplishments
V Designed and conducted a Train-the-Trainer Course for End Users
Revenue Officers, System Administrators, and Training Staff.
V Designed process improvement tools for Help Desk staff,
Administrators, Communication Liaisons.
V Spearheaded Capability Maturity Model (CMM) Level 2 process
improvement activities for internal audits and CMM Level 2 compliance
certification.
V Designed and developed templates, high level plan documents, policies
and procedures for Software compliance.
Training Project Leader - NW Systems Consulting, 2000 - 2001
Managed training operations of an automated computer system
project for over 250 Census Bureau staff
members. Trained Census Bureau staff on Accuracy and
Coverage Evaluation (ACE) computer application in classroom
environment. Designed training policies, curriculum,
training materials, and registration process.
Traveled nationally to conduct training to headquarters staff
members and conduct process improvements
Terry L. Hairston, Page 3
NWS Accomplishments
V Spearheaded new Census 2000 Training Program and activities for
Corporate Headquarter survey team.
Senior Training Leader/CMM Liaison - Unisys Corporation,
1996 - 1999
Contributed to process improvement implementation achieving CMM Level 2.
Lead Capability Maturity Model (CMM) process improvement activities.
Managed training operations of an automated computer system for 800
military installations nationwide. Conducted periodic audits and
assessments of the software development organization, Supervised training
team, helpdesk, tech writers, Designed training policies and plans,
curriculum, training materials, registration process. Trained staff
members on Conus Freight Management (CFM) application. Traveled
nationally to conduct training to Army POD staff members.
Unisys Accomplishments
V Spearheaded new CFM Capability Maturity Model process improvement
Training Program and activities for CFM team.
V Spearheaded CFM Training curriculum activities for new training
modules for U.S. Army sites.
Senior Field Documentation Specialist - Science Applications
Int'l Corporation, 1994 - 1996
Project Scheduler, 1992 - 1994,
Data Management Specialist, 1990-1992 (3 positions held)
Liaison for training, documentation, project scheduling and
project management for a health care system
contract over 6-year period. Supervised team and creation
and delivery of field documentation deliverables
Created Project Schedules using Microsoft Project.
Coordinated documentation design and delivery for project
managers and teams. Managed the Composite Health Care System
(CHCS) Library
Supervised CHCS Library staff - hiring, firing, training
activities ( M-Word, Ethics, Customer Service)
Organizations/Affiliations
Member, American Society for Quality
Board Member, Delta Sigma Theta Sorority, Inc., The Federal
City Alumnae Chapter &
Board Member, National Pan-Hellenic Council of Washington,
D.C.
Honors/Awards
SBA Outstanding Achievement Award, 11/06 L-3 Titan
Spot Award for Excellent Service, 3/05
IRS Excellent Service Award, 9/04 IRS Certificate
of Achievement, 9/04
IRS, CIO SB/SE Commissioner Awards, 12/03 IRS
Directors Award for Excellent Service, 12/03
DRC, Gold Excellent Service Awards, 6/02, 9/02
References Available upon request
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