Customer Service Manager

Beth Boger

** **** **** **** *******, Indiana ***38 260-***-**** *******@***.***

Objective _______________________________________________________________________________

Administrative position allowing for parlay of demonstrated organization, customer service, communication, and

project management skills proven by over 20 years of business administration that includes 12 years of successful,

profitable self employment.

Profile _________________________________________________________________________________

Administrative professional experienced working in fast paced environments demanding strong organizational,

technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service.

Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completeting

projects; able to multi task effectively. Flexible and versatile – able to maintain a sense of humor under pressure.

Poised and competent with special talent for relating easily to others and inspiring confidence.

Skills Summary _________________________________________________________________________

1. Project Management 5. Computer Savvy 9. Filing & Data Archiving

2. Report Preparation 6. Customer Service 10. Accounting/Bookkeeping

3. Written Correspondence 7. Scheduling 11. Front Office Operations

4. General Office Skills 8. Marketing & Sales 12. Facility Management

Professional Experience __________________________________________________________________

administrative support

1. Performed administrative and secretarial support functions for a church of 900 parishioners.

2. Author professional correspondence to customers and vendors, includes Publisher and PageMaker

newsletters

3. Facilitate small group meetings.

4. Rapidly learn and master varied computer programs including Microsoft Word, Excel, Publisher and Power

Point; Peachtree Accounting; QuickBooks and Adobe Page Maker

Customer Service/Marketing/Problem Solving

1. Oversee front office operations and provide impeccable customer service.

2. Develop and implement strategic marketing plan for business.

3. Develop and maintain website for St. Joseph Catholic Church, Accents by Beth, Inc. and Charming Pages

4. Orchestrated special events and fundraising.

DETAIL MASTERY & Organization

1. Manage all aspects of day to day operations as St. Joseph Parish Manager

o Facility rental/maintenance.

o Scheduling and calendar maintenance.

o Finances: accounts payable/receivable, invoicing, budgeting.

o Supervision of over 100 volunteers.

o Maintain parish database of 300families, 900 families.

Management and supervision

5. Participated in staff recruitment, hiring, training and scheduling.

Beth Boger

Professional Accomplishments

6. Took original product design from craft bazaar sales to nationally marketed product.

7. Created a new market for jewelry charms in the scrapbooking industry.

o Sold product on QVC.

Employment History _____________________________________________________________________

PLANT ESSENTIALS – Fort Wayne, IN

Merchandiser, April 2010 to Present

MACY’S – Fort Wayne, IN

Signer/Merchandising, October 2009 to Present

ST. JOSEPH CATHOLIC CHURCH – Garrett, IN

Parish Manager, January 2004 to May 2009

ACCENTS BY BETH, INC. – Fort Wayne, IN

Business Owner, December 1992 to December 2003

KIDS R US – Fort Wayne, IN

Assistant Store Manager, July 1988 to March 1992

Education ______________________________________________________________________________

INDIANA WESLEYAN – Fort Wayne, IN

Bachelor’s Degree in Business Administration

INDIANA – PURDUE, FORT WAYNE – Fort Wayne, IN

Associate’s Degree in Supervision

10 Pine Tree Road Garrett, IN 46738 260-***-**** *******@***.***

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