Amy L. Nienaber

*** *********** ***** *******, ********* 55390 (

Cell 763-***-**** ( abkzpx@r.postjobfree.com

Education Bachelor of Arts Degree

August 1998 -August 2004

Bemidji State University, Bemidji, Minnesota

.Major: Marketing

.Major: Mass Communications .Emphasis: Public Relations /

Advertising

.Major: Visual Arts .Emphasis: Painting

Experience Target, Buffalo, Minnesota

August 2007 - Present

Guest Service Team Leader

(Being active and visible at the front lanes to ensure fast

checkout

(Providing coaching, recognition and feedback to improve Team

Members

(Ensuring photo lab Team Members are assisting each guest and

providing fast and accurate prints

(Ensuring service desk Team Members are appropriately assisting

each Guest

(Leading by example and taking actions to keep team morale high

(Evaluating performance, writing and conducting reviews and

corrective action

(Helping to select, hire, and train Team Members

(Delegating responsibilities to ensure complete coverage,

service and efficiency

(Keeping all registers Guest ready and keeping all equipment in

working condition

(Resolving all Guest issues in a timely manner and empowering

Team Members to eliminate wait

(Leading Team to speed and service excellence by setting

expectations, coaching and evaluating

Target, St. Louis Park, Minnesota

August 2006 - August 2007

Photo Lab Team Leader

(Ensure a fast, productive, clean and organized photo lab

(Monitoring inventory levels to guarantee adequate supplies are

in stock

(Delegating areas of responsibility to ensure complete coverage,

service and efficiency

(Evaluating performance, giving feedback, writing and conducting

reviews and corrective action

(Training new Team Members and provide ongoing follow up

training to all Team Members

(Conducting interviews, making hiring decisions and scheduling

Team Members

OfficeMax, St. Louis Park, Minnesota

March 2006 - August 2006

OfficeMax, Hutchinson, Minnesota

October 2004 - March 2006

Print & Document Services Supervisor

(Ensure every Customer receives the highest level of service

(Ensure accurate and timely processing of all Customer requests

(Provide feedback to Associates, ensure they consistently follow

polices and procedures

(Ensure all areas are maintained, including production area,

supply levels and equipment

(Oversee selling activities of Sales Associates

(Train all new Associates in sales techniques, Customer service,

product knowledge and production

(Consult and offer solutions and upgrades to Customers' orders

OfficeMax, St. Louis Park, Minnesota

February 2004 - October 2004

Operations Supervisor

(Perform opening and/or closing functions

(Monitor performance and ensure associates follow all policies

and procedures

(Maintain cash office files and reports

(Ensure all personnel files are current, complete and maintained

(Effectively train and direct the activities of selling

associates

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