Customer Service Administrative Assistant
Resume:
Melissa L. Havner
***Northpoint Ave
High Point, NC 27262
Objective
To obtain employment as a Medical Administrative Assistant within an organization
that offers growth opportunities.
Experience
Furniture Land South, Jamestown, NC
June 2005
Scheduler & Delivery Coordinator
*Schedule furniture deliveries for customer throughout United States.
*Locate customer’s residence for deliveries via internet.
*Investigate claims for in home damages and merchandise.
*Process C.O.D amount and post payment to various accounts.
Sears Marketing Center, High Point, NC
June 2003- June 2005
Team Leader, Customer Service.
*Trained new hires on sales techniques and customer service etiquette.
*Silent monitoring of new hire sales agents.
*Set up appointments for service on appliances.
*Accounts Payable.
Allied Interstate, Charlotte, NC
February 2000- May 2003
Accounts Payable and Receivable Clerk
*Contact customers on past due utility accounts.
*Setting up payments schedule as well as posting payments.
*Connecting and interrupting services.
*Generate monthly statements, end of month ledgers.
Education
E.C.P.I College of Technology and Health Science
Greensboro, NC
Present
HealthCare Administration
Skills: *Microsoft Word*Microsoft Excel*Microsoft PowerPoint*Quick Books
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