Customer Service Sales

Denice M Anderson

** ********* ****

Londonderry, NH 03053

(H) 603-***-**** (M) 603-***-****

***************@*****.***

Profile Internal Revenue Service, twenty three years

Collections Revenue Officer and Technical Advisor

Unique Abilities

Apply interest-based negotiations and persuasive skills

Ability to utilize conflict management and creative thinking in a

constructive manner.

Interact with others in courteous, tactful and professional manner

Expresses information to individuals or groups effectively, taking

into account the audience and nature of the information

Comprehensive knowledge of collection techniques where complex

features are present

Professional Experience

Aug 2010 to present

Temporary position with Northeast Utilities, Credit and Collections

July to August 2010

Temporary position as Customer Service Representative with BMFS LLC.

Internal Revenue Service 1986 to 2010

Revenue Officer 2001 through 4/2010, quickly advancing to highest

possible level

Collect delinquent tax and secure delinquent tax returns

Conduct interviews with clients and/or their representatives

Analyze financial statements, bank records

Perform complex financial investigations

Search public records, financial and credit information to locate

distrainable assets

Confer with internal and external advisors, specialized appraisers,

market analysts and attorneys regarding asset valuation and

marketability, contract rights, interlocking directorates, land

trusts and fraudulent transfers

Knowledge of and ability to apply complex investigative techniques

and procedures (for example, locating people and assets in a rapidly

changing global environment)

Provide training and technical assistance to lower graded employees

Deals calmly and effectively with high stress situations (for

example, tight deadlines, hostile individuals, emergency situations,

dangerous situations).

Technical Services Advisor temporary assignment Jan 2007 through

April 2008

Provide and maintain liaison with federal, state and local court

officials

Prepare written reports, correspondence, forms which are clear,

concise and accurately reflect the factual information

Review, analyze and make recommendations to initiate actions such as

civil suits, writs, seizures and sales, redemptions, transferee,

jeopardy and termination while balancing civil and criminal aspects,

collateral agreements, decedent estates, foreclosures, non-judicial

sales, judgments and claims for refund

Contribute proactively in workgroup effectiveness

Strengths

Leadership ability to motivate, wide range of interpersonal skills

to encourage and instruct others

Responsibility accustomed to being in positions of responsibility,

self motivated, and willing to set goals and work to achieve them

Organization use time and resources effectively, consider

efficiency, planning, and accountability very important, along with

attention to detail

Communication communicate well when speaking and writing, able to

act as liaison between different personality types, comfortable and

effective communicating with both superiors and coworkers

Problem solving mental as well as analytical vision

Knowledge

Comprehensive knowledge of business laws, practices, judicial

processes, rules of evidence, court decisions

Ability to understand and interpret the contents and effects of

various legal instruments, contracts, leases, wills, assignments,

deeds, mortgages and trusts

Comprehensive knowledge of technical and legal issues in collection

techniques

Extensive knowledge of fundamental legal and commercial accounting

terminology, principles, and methods

Analytical techniques and the ability to apply those techniques to

complex business and financial matters

Investigative techniques to discover hidden assets and income

Basic writing skills and the correct format for legal documents.

Write clear, effective reports, referrals and recommendations

Knowledge of sophisticated communication techniques, including those

applicable to stressful situations or to dealing with clients who

may be uncooperative or hostile

Ability to use initiative and ingenuity to deviate from standard

processes and procedures to handle unusual issues and problems

Proficiencies

Compose formal documents/technical reports for use in court cases

Make clear and convincing oral presentations, listens to others,

attends to nonverbal cues, and responds appropriately.

Shows understanding, friendliness, courtesy, tact, empathy, concern,

and politeness to others, develops and maintains effective

relationships with others, may include effectively dealing with

individuals who are difficult, hostile, or distressed relates well

to people from varied backgrounds and different situations is

sensitive to cultural diversity, race, gender, disabilities, and

other individual differences.

Use imagination to develop new insights into situations and applies

innovative solutions to problems, designs new methods where

established methods and procedures are inapplicable or are

unavailable.

Manages and resolves conflicts, grievances, confrontations, or

disagreements in a constructive manner to minimize negative personal

impact.

Ability to quickly grasp new concepts and continually monitor for

possible changes and improvements

Workload management, ability to prioritize and thrive on large

volumes of work

Advanced Training

Instructor of and participant in Continued Professional Education

yearly

Technical

Microsoft Office, including Word, Excel and PowerPoint

Integrated Collection System

Automated Lien System

Integrated Data Retrieval System

Automated Trust Fund Recovery

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