Project Manager Quality Assurance

OBJECTIVE

. To obtain a position that will expose me to various aspects of

Business Analysis or Quality Assurance.

. To work in a creative and collaborative environment where my

analytical and technical skills will contribute to the overall goal of

the organization.

TECHNICAL SKILLS

. User Research /Interface Design /Evaluation: Wire-framing, Heuristic

Evaluation, Contextual Inquiry, Storyboarding, High and Low fidelity

Prototyping, Interface Analysis

. Operating Systems: Windows 95/98/ 2000/ME/XP/Vista, Mac OS, UNIX

(Solaris)

. Applications: Microsoft (Office Suite and Visual Studio) 2003/2007,

Adobe Photoshop 8/CS2/CS3/CS4, NetBeans, HP/Mercury Quality Center

9.2/10, JIRA

. Languages: MySQL, SQL, JavaScript, HTML, CSS, XML, Java

. Technologies: Object Oriented Programming (OOP), Object Oriented

Design (OOD)

PROFESSIONAL EXPERIENCE

Digital Product Analyst - John Wiley & Sons, Higher Education Feb '10 -

Department - Hoboken, NJ Present

. Tested and verified features were design to spec for each iteration

releases of WileyPLUS 5 (E5).

. Reviewed functionality and identify usability and performance issues.

. Validated and screened technical specifications with technical designs

created by IT developers.

. Conducted Gap Analysis and feature reviews to identify areas of

concern.

. Participated in weekly Application Review Conference Call with Project

Managers, Business Analyst and Application System Engineers in Moscow.

. Perform competitive review analysis of Gradebook and Reporting tool

features.

. Worked with other analysts and overseas development team to design

solutions.

. Identified and communicated risks to producing various deliverables

and solutions.

. Create and manage user accounts, master courses and class sections on

demo presentation server.

. Review and verify issues and bugs found by users on demo server.

Temp/Analyst - March of Dimes, Revenue Development Department - Oct '09 - Jan

White Plains, NY '10

. Researched priority fundraising partners, reorganized data structure

and organize organization structures in FRED.marchofdimes.com to fit

desired company structure or an outlined convention.

. Reviewed and resolved all issues and defects related to problems

during data clean up

. Completed data clean up of over 15 priority

Company/School/Organizations and over 9000 teams

. Tested newly released features, reviewed business rules and reported

defects, prior to User Acceptance Testing

. Outline and coordinated UAT, wrote test cases for all new feature

releases

. Created surveys using QuestionPro online system to collect data from

participants during the UAT and Heuristic Evaluation.

. Created and distributed all testing documentation, and reported

testing progress to the Project Manager and other designated project

personnel.

. Verified and analyzed the results of the UAT and Heuristic Evaluation,

collated final test results and reported in writing on these to the

Project Manager and other designated project personnel; and in the

case of the UAT, produced a final report on the overall conduct of UAT

which can then be used as part of decision to modify features.

. Verified and submitted 12 defects found during UAT and Heuristic

Evaluation into Quality Center after review by Project Manager.

Analyst/QA, Consultant - March of Dimes, IT Department - White Sept '09 -

Plains, NY Sept '09

Tester/QA, Volunteer - March of Dimes, IT Department - White July '09 -

Plains, NY Aug '09

Tester/QA, Consultant - March of Dimes, IT Department - White Sept '08 -

Plains, NY Apr '09

. Gained a detailed understanding of business processes, product

specifications, took the responsibility of reviewing current

functionality ensuring it followed outlined specifications and

business rules.

. Gathered requirements for feature/functionality changes and request

related to defects, reviewed against current business rules,

determined potential impact on FRED.marchofdimes.com (FRED), and

Marchforbabies.org (OFT), outlined possible resolutions and reported

details to Director of Quality Assurances.

. Review requirements, reported missing Business Rules and functional

details. Outlined and submitted usability improvements for

requirements to Director of Quality Assurance and Project Mangers.

. Created new, reviewed, suggested changes to and reported conflicts

between Business Rules, also reported several discrepancies between

Business Rules and FRED functionality.

. Took lead role in review and redesign of Manage User admin template

pages, outlining critical functionality issues then meeting with

Director of Quality Assurance, Business Representatives and Developers

to discuss resolutions.

. Outlined and created test plan and test cases in HP Quality Center

from Business Rule and Functional Requirements documents.

. Executed over 300 manual tests. Isolated, reproduced, clearly

documented and tracked over 250 defects/bugs, also reviewed and re-

tested over 200 defects.

. Coordinated with Business Representative, Director of Quality

Assurance, and Developers to ensure proper correction of problems and

discuss defect resolutions.

. Provided second-tier customer support by verifying defects, reviewing

issues and enhancement requests reported by users, then followed up

with users and submitting detailed defect report.

. Ensured operation, compliance with specifications by black box,

regression and usability testing various features/functionality of

FRED.marchofdimes.com, Marchforbabies.org and Bridge.

. Participated in Weekly QA-Developer meetings to provide assessment of

application quality, to prepare for new developments and provision, to

ensure adequate testing and trial exposure, to critique proposals for

both intended functionality and impact on performance of application.

WORK EXPERIENCE

Tire Sales Associate - BJ's Wholesale Club - West Nyack, NY May '09 - Aug

'09

Front-Line Supervisor (FLS) Jan '08 - Sep '08

FLS, Cashier, Tire Installer/Sales Assoc., Recovery, Food Summer '02 -

Court Summer'07

. Prioritized and facilitated assignments and special projects outlined

by management.

. Worked independently to meet individual goals while assisting Front

Line Supervisor during periods of high volume sales and covering

lunches/breaks for several positions as needed.

. Assisted members in the selection and purchase of tires, inspected

member's tires, processed Tire Adjustments, ordered tires, processed

Road Hazard warranties, promoted services and various sales, explained

in detail warranty policies and Tire Service package.

. Supervised up to 10 employees while ensuring that member's purchases

are accurately, rapidly and efficiently processed in a courteous and

member friendly manner.

. Trained, scheduled breaks and assigned special tasks to cashiers,

assisted with register transactions (i.e. tax exempt approvals, voids,

credit card and check verifications), and assisted members as needed.

EDUCATION

SUNY Oswego M.A. Human Computer Interaction Anticipated Dec'10

SUNY Oswego B.S. Computer Science May '05

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