Sap Customer Service
Resume:
Smita Thorat Ph :
eMail : ******.***@*****.***
Profile
> Almost 7 years of implementation experience as SAP Enterprise
Netweaver Portal Consultant
> 5+ years in SAP WebDynpro for JAVA development.
> Experience of ABAP implementations.
> Excellent communication, interpersonal, and time-management
skills.
> Proven track record delivering SAP Enterprise Portal solutions,
including analysis, architecture, design, programming, testing,
product installation and support.
> Employment Authorization Document [EAD].
Summary
> Experience in designing technical architecture, configuring and
customizing customer portal products for various scenarios - HR /
Employee Self-Service Portal, CRM, BI, Internal and External Portal,
Supplier / Business / Customer portal.
> Has expertise in design and development of SAP NetWeaver Portal, NWDS
WebDynpro for Java, NWDI [CMS, CBS and DTR], and Web Page Composer.
> Hands on experience in SAP Enterprise Portal Installation, Deployment,
Configuration & Administration.
> Has experience in NWDI Installation, Configuration & Development.
> Has expertise in SAP Portal tools as Visual Administrator tool,
Configuration tool and SDM tool.
> Has expertise in implementation of Federated Portal Network between
NetWeaver portal and BI portal.
> Experience in integration of CRM web channel [WebShop] integration
onto SAP NetWeaver Portal.
> Portal Content creation experience- iView creation, page and WorkSet
creation, role creation.
> Configured External Facing Portal & Set Anonymous access for Portal
and KM contents.
> Hands on experience in SAP Enterprise portal Knowledge Management & KM
Repository Creation, Subscription etc.
> Hands on experience in integration of BOBJ InfoView and Xcelsius
Reports into SAP NetWeaver Portal with ECC 5.0 and ECC 6.0.
> Comfortable with TREX Indexing.
> Has exposure for UWL Integration with portal.
> Has expertise in Portal Administrations as - Content Administration,
System Administration, and User Administration.
> Hands-on experience in Implementation of SAP Business Packages CRM,
ESS/MSS, BI in NetWeaver Portal.
> Experienced in Configuring SSO between SAP NetWeaver Portal & SAP
[CRM, HR (ESS/MSS), BI, BOBJ] / Non-SAP [External websites] systems.
> Has worked on SAP java Connection [JCO].
> Has expertise in creation of websites in Web page Composer and setting
up the security for various WPC roles.
> Hands on experience in style sheet modification for CRM B2B web
application.
> Developed WebDynpro Applications in SAP Net Weaver Developer Studio
[NWDS] with WebDynpro Adaptive RFC, Web Services.
> Upgraded WebDynpro application from SAP NWDS 2.0.13 to 7.0.07.
> Customization ESS/MSS WebDynpro Application in SAP Net Weaver
Developer Studio & NWDI.
> Active participation in Network and Information Security architectural
analysis and design.
> Analysis and technology recommendations to enhance current systems and
support overall business goals with global client relationships.
> Actively involved in presales activities as an EP Consultant on sales
proposals and prepared RFPs.
> Involved in post development activities like, Business Simulation,
Integration Testing, System/Sub-system testing, Regression testing,
Performance monitoring.
> Have hands on experience with Test Director, test planning, test case
preparation and defect management.
> Has exposure to ABAP Developments and Basic Knowledge of Exchange
Infrastructure XI and WebDynpro for ABAP.
> Comfortable with JAVA.
> Explorer in SAP CRM PCUI Applications.
> Utilization of desktop support tools like Word, Excel, PowerPoint and
Visio in the creation of deliverables.
Professional Achievements
'Outstanding Performer' Award in Fujitsu Consulting, Jan 2006.
Bagged Price in TEAG White Paper Competition, in Fujitsu Consulting, Apr 2008.
SAP Skills
ERPs SAP R/3, SAP CRM, SAP BOE.
Enterprise Portal SAP EP 6.0/7.0.
Programming ABAP/4,
Languages Java [WebDynpro].
IDE SAP Netweaver Developer Studio
SAP Tools Smartforms,
SAPScripts,
Reports Simple/ALV,
RFC,
BADI,
BDC,
Web Page Composer.
Servers SAP WebApplication Server 6.0, 7.0.
Trainings SAP Enterprise Portal
SAP Webdynpro for JAVA
SAP Webdynpro for ABAP
SAP XI Overview
SAP ABAP/4
Educational Qualifications
Degree Bachelor of Engineering in Computer Science.
Board/University Pune University, India.
Professional Experience
Client Rockwell Collins, IA, USA.
Duration 0.6 Year [Jan 2010 - Till Date]
Role Senior Business Integration Analyst
Client QIAGEN Inc. MD, USA.
Duration 0.9 Year [Jan 2009 - Sept 2009]
Role NetWeaver Portal Consultant
Company Fujitsu Consulting Ltd.
Duration 2.9 Year [Nov 2005 - Jul 2008]
Role SAP Development and administration
Company Rapidigm Inc.
Duration 2.5 Yrs [Jun 2003 - Oct 2005]
Role SAP Development and administration
Major Project
Client Rockwell Collins, IA, USA.
Technologies SAP Enterprise Portal 7.0, SAP CRM, SAP BOBJ 3.5, SAP BW.
Duration Jan 2010- Till Date.
Client Description:
Rockwell Collins is the leading provider of smart communications and aviation
electronics solutions to the aerospace and defence organizations. With an extensive
range of communication and aviation electronic solutions, coupled with a heritage
of innovation, Rockwell Collins helps commercial and government customers succeed.
Project BI Performance measurement tool project
Technologies SAP Enterprise Portal 7.0, SAP BI
Duration 0.3 Year [Jan 2010 - Mar 2010]
Description:
The objective of this project is to develop a reporting tool that provides
consistent visibility and monitoring of Program & Product Line performance.
Allowing a team the ability to identify & mitigate negative effects on a program
cost & schedule.
Responsibilities:
Worked with the basis team to set up a federated portal network between BI Portal
and NetWeaver portal.
Configuration of SSO between SAP BI back-end system and BI Portal.
Created a SAP BI logical system in BI Portal
Have hands on experience in Remote role assignment.
Creating contents on BI Portal as iViews, Roles, WorkSets etc.
Created BI Dashboard iViews, BI WAD application iViews, WebDynpro for ABAP iViews.
Hands on experience in role merging techniques.
Worked on implementation of Parts management functionality in BI Portal.
Created Rockwell Collins theme and enhancements.
Trouble shooting the issues in Federated portal network. [Null tab, Caching, BI tab
disappearing issue, Theme Issue etc.]
Created websites using Web Page Composer for Rockwell Collins learning solutions.
Worked with SAP Security team for setting up the security for WPC roles as Editors,
Owners and Visitors.
Conversion of HTML based web pages 'Announcement' into WPC web pages.
Support for BI portal and NWP to customer's sustaining work
Worked with Basis in Performance tuning in both BI and NetWaver portal.
Project External portal Commerce project
Technologies SAP Enterprise Portal 7.0, SAP CRM E-Commerce
Duration 0.4 Year [Mar 2010 - June 2010]
Description:
Implementing web-based E-Commerce solution and Supporting capabilities that
replaces e-Store technology and provides a framework for future growth.
Replacing current BroadVision platform and e-Store application to enable seamless
purchasing through Rockwell Collins Customer Business Portal.
Responsibilities:
Active participation in Network and Information Security architectural analysis and
design.
Creation of KM Demo to customers.
Creation of RC Home web site in Web Page Composer.
Worked with SAP Security team for setting u the security for WPC roles as Editors,
Owners and Visitors.
External Facing Portal setup as Creation of Light Framework page and desktops.
Creation of new Rockwell Collins compliant theme for External facing portal.
Configuration of SSO between SAP CRM, NetWeaver portal and CRM web channel [JAVA
stack].
Troubleshooting SSO Issues, CRM B2B webshop branding issues through portal.
Branding of CRM webshop in compliance with External NetWeaver portal modifying
style-sheets and JSP's.
Created portal contents as Iviews, roles and worksets.
Involved in post development activities like, Business Simulation, Integration
Testing, System/Sub-system testing, Regression testing, Performance monitoring.
Have hands on experience with Test Director, test planning, test case preparation
and defect management
Project BOBJ Integration
Technologies SAP Enterprise Portal 7.0, SAP BOE 3.5, SAP BW
Duration 0.2+ Year [May 2010 - Till Date]
Description:
Set up the architecture for Business Objects at Rockwell Collins and deliver the
e-Business Executive Desktop using this new technology.
Our current reporting tools are meant for experts and not decision makers, this
project will implement business objects solution and enable us to service the
information needs of executives and key decision makers across the enterprise.
A key deliverable of this project is to automate the delivery of key metrics to
E-business leadership. This will ensure that common measures are applied across all
e-business organizations.
Responsibilities:
Involved in the Research and Development for BOE Integration to NetWeaver Portal.
Creation of Iviews for integrating Xcelsius dashboard's developed through Xcelsius
application.
Branding Of InfoView in compliance with the NeWeaver Portal theme.
Branding the Xcelsius application.
Worked closely with Basis for Integration and Configuration of trust between SAP
BW, BI Portal, BOE server.
Implementation of Federated portal network for BI Portal and NetWeaver Portal.
Creation of the Technical Report for the research done for BOBJ and NetWeaver
Portal Integration.
Integration of Jive Forums in to NetWeaver Portal.
Client QIAGEN Inc. MD, USA.
Technologies SAP Enterprise Portal 7.0, SAP R/3 [ECC 6.0], NWDS 7.0.
Duration 0.9 Year [Jan 2009 - Sept 2009]
Description:
QIAGEN is the leading provider of sample and assay technologies and provides
solution to help its customers achieve success in their research and employs more
than 2,600 people in over 30 locations worldwide continuously drive breakthrough in
healthcare and science.
The project involved As-Is analysis, finding issues and opportunities of
improvement, envisioning new business processes, additional functionality,
scrapping redundant and ineffective processes, and implementation of To Be
processes on ECC 6.0.
Responsibilities:
Involved in as-Is analysis and To-Be design of business process using SAP best
practices.
Development of webDynpro Applications for Career, Customer Login, Registration etc.
Developed custom webDynpro applications involving BAPI structures in NWDS.
Customer specific Content Creation as Roles, Pages, iViews.
Creation of webDynpro iViews.
Integrated EP 7.0 with Corporate LDAP to provide consistent user id and password.
Implemented single sign-on solutions to various applications in SAP product suite
reducing security / identity management costs.
Worked with key end-users to identify and design usable information, content
functionally improving access time and search capabilities.
Implemented search engine TREX.
Designed and implemented portal roles and iViews based on user-based security in
conjunction with the SAP Security team.
Customize the portal branding and look & feel using theme editor and custom pars.
Build technical framework to integrate applications residing in different
landscapes.
Client U-BALL-SAP NextGen Realization, BALL HORTICULTURAL Company, USA.
Technologies SAP Enterprise Portal 7.0, SAP R/3 [ECC 5.0], NWDS 7.0.
Duration Mar 2008- Jul 2008
Description:
NextGen business objectives have been defined to achieve the strategic
opportunities by creating the industry's first full service customer website to
manage the entire relationship with Ball.
Provide 100% delivered pricing (materials, packaging, shipping, etc.) at the point
of quote creation, provide near real-time global availability of inventory.
Responsibilities:
Worked on BDC programming for data upload.
Developed Smart Forms.
Developed an ALV report for Customized customer statement of the company.
Developed webDynpro applications with NWDI creating Tracks for distinguished
developments.
Developed Custom WD Applications in NWDS.
Modifications in Custom Applications in NWDS.
Client U-IGT-SAP CRM Implementation, IGT, USA.
Technologies SAP Enterprise Portal 7.0, SAP CRM 5.0, SAP R/3 [ECC 5.0], NWDS 7.0.
Duration Oct 2007- Mar 2008
Description:
IGT has kicked-off the Customer Service Initiative (CSI) program which defines new
processes and components for improving the customer service aspects of the
business. The vision for the IGT CSI program is to improve the customer's ease of
doing business with IGT, provide effective, efficient, predictable responses for
all product lines and provide a flexible structure to meet future challenges of
supporting SB and networked systems offerings. The first project under this program
involves implementation of SAP CRM and External facing portals which would enable
improved business processes.
Responsibilities:
Implemented SAP Enterprise Portal as the integrator of 2 large full cycle ERP
implementations.
Analysis of total process flow of project & CRM System Transactions.
Installation & Configuration of business package for CRM in EP 7.0 as an EP
Consultant with Basis staff from IGT.
Configuration of CRM System in Enterprise Portal.
Configuration of SSO between Enterprise Portal & SAP CRM, SAP R/3.
Development and Configuration of the entire Content Structure i.e. PCD with Content
Mirroring according to the Departments of IGT.
CRM Factsheet Configuration by creating Listfactory, PDV Based iViews.
Created standard and custom iViews for SAP R/3 transactions.
Creation of Custom CRM Roles & Users in EP.
Configuration of Knowledge Management in portal with File system & CM Repositories.
Configuration of TREX Indexing.
Enhancement of Portal Look & Feel using WebDynpro for JAVA.
Development of a WebDynpro Application for CRM Z Table Maintenance.
Development of webDynpro Iviews.
Client Bentley, USA.
Technologies SAP Enterprise Portal 7.0, BP for ESS & MSS, ECC 5.0, HR SP22, NWDS
7.0, NWDI, ABAP, ISR (Adobe) forms.
Duration Jan 2007 - Sept 2007
Description:
Bentley was utilizing a custom MS Outlook solution for managing personnel changes.
The forms are manually routed through the organization for approval. Once approved,
HR resources manually re-key the information. This process is challenging to track
and maintain as the current forms were often lost or deleted due to system bugs.
The Bentley implemented the PCR process in the SAP Enterprise Portal for managers.
The whole process automated using workflows. Implemented the following forms in
MSS.
Position Requisition, New Hire / Replacement, Change, Transfer, Separation.
Responsibilities:
Developed Adobe Interactive Forms Using ISR in the SAP R/3 System ECC5.0.
Implemented BADI's for the Adobe Forms Flow Logic in R/3 System.
Implementation of KM Features of EP like Collaboration & KM Room Creation.
Development of custom ISR scenarios and integrated with portal using webdynpro
iView.
Development of PCRs using HR forms and Processes.
Customization of standard ESS/MSS Applications using WebDynpro for JAVA.
Installation & Configuration of business package for ESS/MSS in EP 7.0.
Configuration of Systems in EP for ECC 5.0.
Configuration of SSO between Portal & ECC 5.0.
Configuration of the Adobe Document Services on EP7.0 as well as on R/3 side.
Client Nalco Direct, USA.
Technologies SAP Enterprise Portal 7.0, BP for CRM 5.0, SAP BW, SAP SRM
Duration Jun 2006 - Dec 2006
Description:
Nalco basically deals in the chemical business. The business processes involve
various types of contracts called as BA (Billing Agreement) from the companies
(Manufacturing, etc.) for the cleaning purpose.
Ship & Bill, Fixed billing, Levelized Billing, Usage, Use Risk
Responsibilities:
Analysis of total process flow of project & CRM System Transactions.
Integration of SRM, CRM & BW in Enterprise Portal.
Creation of Systems for BW, SRM and CRM.
Configuration of Single Sign-on on CRM and BW.
Creation of custom roles and CRM BSP iViews.
Development and Customization of the standard Roles and Worksets & iViews.
Development of KM Repositories for 5 Different geographical locations with Users
privileges.
Development of KM Search iViews to allow Users to search in there repository only.
Worked on BW Report Queries.
Integration of BW Reports in SAP enterprise Portals.
Client Fujitsu Consulting ltd. USA
Technologies SAP Enterprise Portal 6.0, BP for ESS & MSS, BP for CRM 5.0, ECC
5.0, HR SP22, NWDS 2.0.13
Duration Apr 2006 - Jun 2006
Description:
NOAH Portal is the demo Portal Based on Enterprise Portal 6.0 Version which is used
for Client Demo Purpose by Fujitsu. This Portal was developed to show the Netweaver
Competency of Fujitsu Inc, wherein configured various business scenario.
Implemented the Demos for ESS/MSS and prototypes.
Responsibilities:
Preparation of technical specification and development of WebDynpro applications,
prototypes that access the backend R/3 & CRM 5.0 systems for data.
Installing & Configuring BP for ESS/MSS & CRM.
Configuration of LDAP in enterprise Portal for user access.
Creation of Contents.
Creation of Internal Demo Users assigning custom Roles.
Configuration of External Portals, Anonymous Users having anonymous access to data.
Development of WebDynpro applications including Sales Order Display (RFC call from
WebDynpro) and Form for booking the conference Rooms (WebDynpro Prototype).
Client CARTON, USA.
Technologies SAP R/3, ABAP
Duration Nov 2005 - Mar 2006
Description:
Project was developed to replace Legacy system with SAP R/3.
Responsibilities:
Legacy system functionality simulation in SAP R/3 with significant cost reduction
and better performance.
Development of custom transactions using module pool.
Data migration from legacy system to SAP R/3 system using BDCs and BAPIs.
Development of custom tables for the custom transactions.
Development and customization of Smart forms.
Preparation of Simple Reports & ALV Reports.
Client WR GRACE, USA
Technologies SAP Enterprise Portal 6.0, SAP R/3 [ECC 5.0], NWDS 7.0.
Duration Aug 2004 - Sept 2005
Description:
W.R. Grace is a leading global suppliers of catalysts and other products and
services to petroleum refiners; catalysts for the manufacture of plastics;
silica-based engineered and specialty materials for a wide-range of industrial
applications; specialty chemicals, additives and materials for commercial and
residential construction; and can sealants and coatings for food packaging.
Responsibilities:
Involved in the SAP EP installation and configuration process.
Portal Content creation experience- iView creation, page and workset creation, role
creation.
Define metadata & search criteria based on role content to enable TREX search
capability.
Implementation of all navigation elements based on technical feasibility.
Manage transport packages of role elements across system landscapes.
Developed a custom log on page depending on various locations of WR Grace.
Created Documents maintaining employee reports in Knowledge management.
Monitor usage of Role content and Collaboration Room content via Access Control
Lists and report to Business Role Owner periodically.
Configured External Facing Portal & Set Anonymous access for Portal and KM
contents.
Client TRIQUINT SEMICONDUCTOR, USA.
Technologies SAP Enterprise Portal 6.0, BP for ESS 60.2, ECC 5.0, HR
SP22, NWDS 2.0.13, NWDI, J2EE 6.40 SP 13, XSS SP9 (PCUI _GP
and ESS).
Duration Jan 2004 - Jul 2004
Description:
Employee Self Service for replacing their existing manual employee management
services. ESS Components are installed & Configured on their landscape. Further the
existing WebDynpro Applications are customized using NWDS as per their Business
needs. All the employees are given access to Employee Self-service through SAP
Enterprise portal as a Single Gateway.
Responsibilities:
Configuration and Installation of NWDI [Netweaver Development Infrastructure] in
client framework.
Configuration of CMS, CBS & DTR.
Track creation in CMS for ESS Components.
ESS Users creation & assignment to corresponding ESS Roles to them as per the
Triquint specifications.
Responsible for importing Development Configurations from NetWeaver Development
Infrastructure (NWDI) by creating projects for modifications, creating Development
Components for custom applications.
Customization of standard ESS/MSS Applications using WebDynpro for JAVA.
Client Capcom, Japan
Technologies SAP R/3 [ECC 5.0], ABAP.
Duration Jun 2003 - Dec 2003
Description:
Capcom began in Japan in 1979 as a manufacturer and distributor of electronic game
machines. Now an industry leader in the video game industry for 25 years. Having
branches across the world. The project is based on support functions, consisting
Functional & Technical consultants. As an SAP Technical consultant, I was
responsible for all SAP technical related issues. Most of them were changes based
on requirements.
Responsibilities:
Worked on BDC programming for data upload.
Developed Smartforms.
Developed an ALV report for Customized financial statement of the company.
Changed SAP scripts to SMARTFORMS.
Enhancing the reports for multiple countries.
Prepared technical specifications.
Prepared Changes on the SAP EXIT for multiple users.
References
Will be provided upon request.
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