High School Management

Danielle M. Discawicz

** ******* **. ******, ** *1001 413-***-**** **********@*****.***

Objective

To secure a management career that will provide an opportunity to gain experience in order to learn, grow and excel in a

competitive business environment.

Profile

Recognized as the 2009 Ride Operations Supervisor of the Year, and the 2007 Team Lead of the Year at Six Flags

Four years professional management experience

Four years experience as a trainer

CPR and First Aid Certified

Proficient in Microsoft Word, Excel, some Access and Typing up to 55 wpm

Ability to work in a team or independently under minimal supervision

Eager to learn and take on new challenges and responsibilities

Willing to work various shifts including nights, weekends, holidays and overtime frequently

Professional Experience

Operations Full Time supervisor February 2010 Present

Six Flags New England, Agawam, MA

Follow all safety regulations set by manufacture specifications combined with Six Flags, state, local, and OSHA

guidelines

Oversee all operational functions related to the safe and effective operations of all rides and attractions

Ensure proper staffing levels are maintained in the department, and are within the operational budget

Responsible for the creation and maintenance of the operational budget on a yearly basis

Provide direct supervision for Operations seasonal supervisory staff, and up to three hundred seasonal employees

Responsible for the daily management of all rides and attractions during operation

Counsel, discipline, and terminate employees when necessary

Interview, and hire new, or potential applicants

Process legal documents, forms and files for new hire employment

Comply with Massachusetts labor laws on a daily basis

Train all seasonal supervisors, team leads, and team members according to Standard Operating Procedures, Six Flags

employee protocols, and state, local and OSHA guidelines

Actively work with ride crews, supervisors and trainers to achieve optimum throughput on all rides

Audit and follow up on employees to ensure all practices are followed as trained

Ensure all employees deliver superior guest service on all attractions and inside the park

Maintain high levels of guest satisfaction

Monitor and ensure 100% compliance with all relevant aspects of the Corporate Safety and Health Compliance

Program and Operations Policies and Procedures

Assist in ride evacuation procedures when necessary

Operations Supervisor JANUARY 2009 NOVEMBER 2009

Six Flags New England, Agawam, MA

FEBRUARY 2008 NOVEMBER 2008

Follow all safety regulations set by manufacture specifications combined with Six Flags, state, local, and OSHA

guidelines

Create and update weekly work schedules for team members

Ensure proper staffing levels are maintained in an assigned area, and are within the operational budget guideline

Counsel, discipline, and terminate employees when necessary

Interview, and hire new, or potential applicants

Comply with Massachusetts labor laws on a daily basis

Oversee divisional team leaders and team members

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Danielle M. Discawicz

43 Riviera Dr. Agawam, MA 01001 413-***-**** **********@*****.***

Train all team members and team leaders according to Standard Operating Procedures, Six Flags employee

protocols, and state, local and OSHA guidelines

Train and develop team leaders, and team members in order to promote from within

Audit and follow up on employees to ensure all practices are followed as trained

Ensure all employees deliver superior guest service on all attractions and inside the park

Provide superior guest service through the Six Flags Mantra

Operate and Attend rides and attractions as needed

Professional Experience, continued

Operations Team Lead March 2007 October 2007

Previous positions held: Rides Team Member (2005/2006)

Six Flags New England, Agawam, MA

Follow all safety regulations set by manufacture specifications combined with Six Flags, state, local, and OSHA

guidelines

Train all divisional team members on rides and attractions

Train all seasonal rides team members on Six Flags employee policies, as well as state, local and OSHA guidelines

within their area

Oversee all team members and their job functions related to the safe operation of designated rides and attractions

Assist area supervisors in meeting seasonal audit goals and staffing needs

Conduct break rotations and daily shift changes

Resolve team member conflicts and handle guest complaints

Lead by example

Operate and attend rides and attractions according to Standard Operating Procedures, and Six Flags policies and

procedures as trained on a daily basis

Deliver a superior guest experience

Education

a.s dEGREE BUSINESS MANAGEMENT pROJECTED GRADUATION MAY 2011

Springfield Technical Community College, Springfield, MA

GPA / 3.9

HIGH SCHOOL DIPLOMA GRADUATED JUNE 2007

Ludlow Senior High School, Ludlow, MA

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