Customer Service Quality Assurance
Resume:
Auremy Rivera
************@*****.***
Motive: To obtain a position with a company that allows positive growth along with my positive
attitude and hard work ethics.
Skills
I have basic knowledge of computers; I am proficient in Microsoft power point, Microsoft word,
Microsoft excel, Microsoft office and I have excellent knowledge of the internet. I have good typing
skills, excellent communication and writing skills. I have participated in community service at my local
library for 6 months; I helped organize books, answered incoming calls and library files which have
improved my organization and customer service skills. I fluently speak, read and write in Spanish. I have
an open mind to learning new things. I am a smart and independent individual. I am friendly, educated
and ready to handle any tasks given to me.
Work
Experience: O, R & L Highway Services
Heavy Duty Custodian all over, CT.
As an O, R & L custodian I work in highway McDonald’s. I work all around in Ct from
Fairfield, CT. to Madison, CT. and everywhere in between. I clean the McDonald's restaurant and
maintain a presentable appearance for the customers and a sanitary place for them to eat. I clean and
maintain the male and female bathrooms with the proper chemicals and stock them as needed. I maintain
the outside premises as well. I basically try my best to provide the cleanest and most sanitary place for the
customers.
Covidien
Assembler/Q.A. inspector North Haven, CT.
I was responsible for properly assembling surgical sutures for final product inspection. I had to complete
at least 5000 sutures to meet company standards before my shift is over. As a quality assurance inspector I
was responsible for inspecting the surgical “pellets” that the surgical suture was made of to guarantee that
it is not defected and follow proper disposing procedures if the pellets were found to be defected. I used
tweezers, magnifying glass and a lighted table in a clean room
Dunkin Donuts
Shift Leader East Haven, CT.
I was responsible for instructing co workers and implementing company policy. I was also responsible for
the safety of customers and employees during and after shifts. I also was responsible for stocking shelves
with the proper condiments and keeping the store clean and presentable for customers. I had to be aware
of my co workers’ attitudes towards customers.
Education
Bookkeeping
Penn Foster Career School 2010-Current
925 Oak St.
New York, N.Y. 10001
Psychology and Social work
Stratford Career Institute 2010-Current
12 Champlain Commons
PO Box 1560
ST. Albans, Vermont 05478
Computer Programming and Computer Science
University Of Phoenix 2009-2009
535 Connecticut Ave. Changed field of study
Norwalk, CT. 06854
High School Diploma
Stratford Career Institute 2007-2009
12 Champlain Commons
St. Albans VT 05478-5560
References
Sandra Dejesus Years known: 3years
Previous Supervisor
James Bethune Years known: 2 years
Previous Supervisor
Ronald Dominick Years known: 2 years
Previous Landlord
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