Customer Service Sales
Resume:
MELISSA STOCKTON
*** ********** ***** 972-***-****
Richardson, TX 75080 *******************@*****.***
BACKGROUND SUMMARY
Offering more than 10 years of diversified retail management experience,
with a proven track record of increasing store financial performance &
customer service levels. Adept at identifying emerging trends and new
product opportunities. Specific expertise in:
Retail Buying Customer Relations Training & Staff
Emerging Trend Budget & Expense Development
Identification Control Inventory Management
Sales Analysis & Operations Management Product Management
Forecasting
PROFESSIONAL EXPERIENCE
ANTHROPOLOGIE - PLANO, TX March 2010-Present
Urban Outfitters, Inc., a lifestyle specialty retail company, operates
specialty retail stores under the Urban Outfitters, Anthropologie, Free
People, and Terrain brands. Its Anthropologie stores offer women's fashion
apparel, footwear, gifts, and accessories, as well as a mix of apartment
wares, such as dinnerware, bedding, shower curtains, books, candles, and
other novelties.
Selling Manager
. Responsible for coordinating special events and in-store promotions
. Promoted and trained on product knowledge and selling strategies with
selling team
. Responsible for hiring and training sales personnel
. Responsible for training staff on product knowledge and styling
BUFFALO EXCHANGE - DALLAS, TX June 2006 - November 2009
Buffalo Exchange is a retail outlet where clothing and accessories are
bought, sold and traded directly with store customers. The ever-changing
inventory includes designer wear, basics, vintage, jeans, leather, and one-
of-a-kind items. The resale clothing store chain has 36 stores and 2
franchises in 14 states.
Store Manager II
Managed all business operations for Dallas location. Included budgets, P&L,
sales, marketing, inventory, staff management, and buying.
. Grew sales 25%+ in 2009
. Achieved #3 position out of 36 national store locations for high store
financial performance
. Managed staff of 25+ employees
. Provided fashion vision to sales staff for new & vintage clothing buying
. Created yearly & monthly sales forecast and profitability analysis for
Corporate
. Directed all sales operations and analyzed daily & monthly sales data
. Exceeded financial targets for Cost of Goods Sold, Labor, Shrinkage,
Operating Expenses, & Margin
Store Manager I
. Responsible for store merchandising & promotional campaigns
. Managed inventory through POS & consumer trend analysis
. Liaison between corporate and field store regarding store performance &
new product tracking
. Hired & trained sales personnel regarding customer service, buying
. Grew sales an average of 50% in 2008, resulting in $1.2MM in sales
revenue
MELISSA STOCKTON
PAGE 2
THAT FURNITURE STORE - DALLAS, TX December 2005 - June 2006
Accessories Buyer
. Sourced internationally & developed handbag & accessories product line
. Developed & expanded vendor partnerships
. Created price analysis & inventory open-to-buy management system for
accessories division
BUFFALO EXCHANGE - DALLAS, TX September 2003 -
December 2005
Associate Manager
. Responsible for store financial analysis & performance
. Trained employees on customer service, business literacy, buying, and
store safety
. Assisted in Human Resource functions including employee evaluation,
retention, & recruiting
. Awarded Employee of the Year
Buyer I
. Analyzed current retail trends for open-to buy process
. Priced recycled clothing that was on-trend with key consumer demographics
. Maintained store's inventory, monitored stock levels, & analyzed key
product price points via point-of-sale data
. Partnered with customers regarding inventory needs and product buying
decisions by informing them of current clothing & accessories trends
. Managed floor moves, merchandising, & display maintenance
URBAN OUTFITTERS - DALLAS, TX September 2002
-February 2003
Urban Outfitters, Inc., a lifestyle specialty retail company, operates
specialty retail stores under the Urban Outfitters, Anthropologie, Free
People, and Terrain brands. Its Urban Outfitters stores offer women's and
men's fashion apparel, footwear, gifts, and accessories, as well as a mix
of apartment wares, such as rugs, pillows, shower curtains, books, candles,
and novelties for young adults.
Women's Sales Associate
. Provided excellent customer service in women's department by providing
style direction
. Created in-store displays to generate increased store traffic
. Aided in loss prevention by monitoring customer buying intent
THE GAP - DALLAS, TX
July 2001 -September 2002
Sales Associate & Visual Merchandiser for Gap Body
. Designated as an Intimates Specialist with expertise in customer
assistance leading to an increase in repeat purchase behavior
. Provided friendly and timely customer service and aided customers at
point of purchase
. Created window and in-store displays to generate increased store traffic
EDUCATION
Dallas County Community College - Associate's Degree
University of Texas at Arlington - Bachelor's Degree in Process
VOLUNTEER WORK
Center of Hope Women's Shelter
References
Amanda Alderman
Buffalo Exchange, Store Manager
619. 246. 3519
Janet Walker
Buffalo Exchange, Store Manager
Marco Guerra
Gap Inc., Manager
Jennifer Foreman
Former co-worker, school-mate, volunteer work
Kali Creek
Former co-worker, Buffalo Exchange
**********@*****.***
Contact this candidate