Sales Associate

Education

ITT-Technical Institute Graduation date: Dec.

2009

Greenville, SC

Associates of Applied Science Software Applications and Programming

Skills/Abilities

. Microsoft Office Suites

. Visual Studio

. Netbeans

. Java

. C++

. MySQL

. Visual Basic

Employment

Samsung Call Center February 2010

- June 2010

Tier I Agent

Simpsonville, SC

. Receive inbound calls and assist customers with troubleshooting

home appliances, digital televisions as well as other Samsung

products.

. Dealing with irate customers at times throughout shift while de-

escalating situations.

. Responsible for thorough documentation upon each call received.

The Carolina Center for Behavioral Health

Mental Health Technician

June 2009 - March 2010

Greer, SC

. Under direction provides nursing care to the mentally ill and

emotionally disturbed patients

. Participates in an overall psychiatric treatment program

. Assist Dementia & Alzheimer patients with daily ADLs

. Document vital signs, intake/outtake of fluids and meals

Guess, Inc.

September 2008 - February 2010

Retail Sales Associate

Greenville, SC

. Ensure that each customer receives outstanding service by providing

a friendly environment

. Keep merchandise neat and organized

. Operate cash register

Wal-Mart

Courtesy Desk Associate/Cashier

August 2007 - August 2008

Greenville, SC

.

. Handle refunds and exchanges

. Operate cash register

. Cash payroll

. Process money orders and money grams

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