Manager Project
Resume:
MICKEY A. RUFFIN
SUFFOLK, VA *****
*************@*****.***
Experience
International Bio Research, Newport News, VA
Quality Supervisor/ Lab Tech/ Screener
**/** *o 08/09
. Ensure Plasma Center compliance with all applicable state, federal and
TPR designated regulations. Make sure all plasma shipments meet
specifications. Authorize final shipment release. Accurate labeling
and documentation of shipments.
Document and track/trend center quality incidents as well as provide
follow-up on incidents/errors as required. Report all issues to the
Center Manager. Report compliance status to necessary parties. Ensure
accuracy of donor files.
Help make sure that all supplies and materials ordered meet quality
regulations.
Ensure that CLIA proficiency test surveys, complaint investigations
and training have been properly documented.
Monitor training documents to ensure compliance with all applicable
policies and procedures.
Oversee execution, documentation and review of internal and external
audits. Track and follow-up on corrective actions and preventative
measures.
Update the Center Procedure Manual with the most recent approved
procedures and forms.
Collaborate with Center Managers to ensure product quality.
. Successfully assisted my center in passing FDA audit.
. Making travel arrangements for officer senior staff members.
. Scheduling all meetings for our office staff members.
. Travel to different centers to help with staffing needs.
. Processed incoming donors.
. Took vitals and there weight.
. Entered donor's info in the dms computer systems.
. Process lab specimens in the computer.
. Packed and processed the samples and shipped them out.
. Processed bottles in a timely manner.
Home Styles Sandwich Shop, Suffolk
Assistant Manager
08/07 to 10/08
. Assist my team in meeting team goals with the daily operation.
. Responsible for 10 crew members payroll and payroll statements. Also
handle any payroll issues as they arise.
. Generated a database to record weekly payroll.
. Handled all calls from customers.
. Provide notary services as needed.
. Organize Monday staff meeting.
. Was a part of the Qa team.
. Was team lead for meeting team goal monthly.
. Processed incoming and outgoing mail for staff.
Plasma Care, Hampton, VA
Quality Supervisor
09/05 to 09/07
. Oversaw all human resource issues the hiring and all job fairs and
corrective action of staff payroll and all bank transactions for the
center manager.
. Handled all data entry of all paper work for the staff.
. Documented and track/trend center quality incidents as well as provide
follow up on incidents/errors as required. Report all issues to the
center manager.
. Performed center management reviews to show how the center is
performing and then shows were we need to improve.
. Wrote daily Capas to fix any issues that may need investigation.
. Oversaw execution, documentation and review of internal and external
audits.
. Tracked follow-up on corrective actions and preventative measures.
. Handled bank transactions and payroll.
. Handled all travel requests and scheduled all staff meetings with
upper management.
. Performed power point presentation once a month to show upper
management the growth of the center.
. Sign in all patience that come into the center and assign them a room.
. Take temperature and vital signs of all patient and asses overall
health of patriots that enter facility.
. Handle all billing and payment issues with clients.
. Handled all lab specimens and samples in the lab.
. Handled boxing and shipment of all samples coming in and leaving out
the lad.
. Licensed Notary so that all paperwork that was leaving the center and
some of the thing that came in the center needed to be notarized.
DECO Incorporated, Norfolk, VA
QA Inspector/ Administrative Support
02/02 to 09/05
. Supervised and coordinated activities of workers engaged in servicing
and promoting shipper accounts for parcel-delivery firm.
. Expedited communication between upper level management and general
personnel.
. Discussed service to shippers with assigned representatives to develop
plans of service.
. Assigned representatives to solicit prospective accounts.
. Evaluated performance and productivity of workers.
. Prepared operating reports for management.
. Prepared work schedules and expedited workflow.
. Issued written and oral instructions.
. Assigned duties and examined work for exactness, neatness and
conformance to policies and procedures.
. Studied, standardized, and documented procedures to improve efficiency
of subordinates.
. Corrected errors and responded to complaints.
. Regulated access to computer data files.
. Read computer security files to determine whether denial of data
access reported by employee was justified.
. Modified security files to correct error and explained that employee
authorization did not permit access.
. Compared items with records to verify accuracy.
. Modified security files to add new employees, delete former employees
and change employee name.
. Performed random inspections of all guard staff to ensure quality.
. Prepare quality analysis reports to track issues and set goals.
. Responsible for inspection of a staff of 150 officers on the contract.
. Emergency dispatched every other weekend for the guard staff.
. Conducted safety meeting for staff when preparing to go to the gun
range.
. Monthly staff meetings.
. Coordinated job fairs with project manager.
. Handle all legal documents the filling .
. Processing correspondence
Abacas Commutations, Virginia Beach, VA
Customer Service Rep
02/99 to 02/03
. Notified customers when service was completed and accepted payments.
. Assisted customers to select and purchase specified merchandise.
Handled in bound call for the call center on behalf of sprint sales
team.
. Planned, directed and coordinated the activities of workers engaged in
receiving, investigating, evaluating and settling complaints and
claims of telegraph customers.
. Analyzed reports of findings and recommended response to complaint.
Proficient in Microsoft Word regulation agencies and policies of
company.
. Reviewed actions of subordinates to ensure settlements were made and
Microsoft Excel.
. Set up new account for customers.
. Maintained old accounts with updates if needed.
. Assisted with the marketing and sales team.
. Took in bound and out bound calls daily.
. Processed incoming mail for staff.
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