Customer Service Administrative Assistant

Zyrelkis Santiago

**** ***** ****** ***.

Plainfield, IL 60586

Phone: 787-***-****

Email: *******@*******.***

Objective To gain a career position as a Medical Assistant where I can

fully utilize my skills and education while contributing to the

benefit of my employer. As a dedicated professional I want to

continue developing and enhancing my hands-on skills and

knowledge in the medical field.

Education September 2009- August 2010 Everest College

Burr Ridge, Illinois

Medical Assisting Diploma

o HIPAA Trained

o OSHA Trained

o Clinical Procedures Training

January 2002- December 2004 Interamerican

University San Juan, P.R.

Master Degree in Computer Science-Instructional Design

(Education)

July 1996-July 2001 Interamerican

University San Juan, P.R.

Bachelor in Science, Major in Computer Science

. First in class of 400 graduating in Major in Computer Science

GPA 3.73 out of 4.00

Honors and Awards Magna Cum Laude

Member of Golden Key Honor Society

Selected and listed in the National Dean's List

Highest GPA in Computer Science.

Alpha Beta Kappa member

President's List

Ambassador

Languages Bilingual English and Spanish

Computer Programs Knowledge

Microsoft Office Windows

Toolbook Storyboards

Microsoft Works Database Management

Internet Explorer/Netscape Page Builder

E-Mail Pascal, SQL, Visual Basic, Java

Script, HTML

Authorware Computer Theory

CPT & ICD-9 Coding 10-key adding machines

Typing 85WPM

Clinical Skills

Autoclave Injections

Venipuncture Pharmacology

Centrifuge Patient Preparation & Vitals

Suture and Staple Removal Surgical Assistance

CPR EKG

Experience

June 2010-August 2010 Premier Occupational Health

Bolingbrook, IL

Medical Assistant

. 160 Externship Hours: clinical and administrative skills

July 2008-Present TSA-Homeland Security

Department Chicago IL

Officer/Screener

. Screened passengers and/or baggage at checkpoint to provide

security and avoid terrorism.

. Provided excellent customer service

. Handled x-ray equipment to screen bags prior to boarding

aircraft.

January 2005-July 2006 TSA-Homeland Security

Department Miami, FL.

Computer Operator/Payroll/TSA

. Automation of payroll database using Access.

. Responsible for entering confidential information of

employees into the system.

. Filed of payroll records.

. Programmed of id cards into the system.

. Created special reports.

Administrative Assistant/TSA

. Responsible for administrative tasks at the SRT (screener

response team) office, including: customer service, entering

overtime hours, printing reports, answering employee's

questions and concerns.

. Created and updated a new database for the team.

April 2002-January 2004 Interamerican University

Bayam n, P.R.

Computer Professor

. Responsible to teach computer courses.

. Worked directly with school's system and database.

. Responsible for electronic gradebook of students.

2003 Colegio Puertorrique o de Ni as

Guaynabo, P.R.

Library Computer Technician

. Automation of database.

. Data Entry of student's records.

. Backup & Recovery

2001 Universal Career Counseling Center

San Juan, P.R.

Computer Professor

. Taught computer courses.

2000 FHC Health System

San Juan, P.R.

Data Entry Supervisor/Administrative Assistant

. Responsible for automation process of patient records for

easier management.

. Prepared invoices for patients.

. Coordinated the implementation of software and input

information for patient profile and develop historical

records.

. Supervised data entry center.

References will be provided upon request.

[pic]

Contact this candidate