Engineer Customer Service

CAREER OBJECTIVE:

To find a Network administration or support position that would allow

utilization of skills as a Microsoft Certified System Engineer (MCSE),

Microsoft Certified System Administrator (MCSA), Microsoft Certified

Professional (MCP), Certified Novell Administrator (CNA), and would like to

work with a good company in a stable environment. I am a great team player

as well and can be a strong asset to any company utilizing my skill sets,

expertise and experience.

EDUCATION:

IVY TECH STATE COLLEGE. Kokomo, Indiana. Associate of Science and Associate

of Applied Science

3 degrees: (Computer Information Systems, Network, and PC Support &

Administration). December 1997.

Bachelor of Science - Mechanical Engineering, May1987

CERTIFICATIONS:

https://www.mcpvirtualbusinesscard.com/VBCServer/RomanJunik/interactivecard

https://www.mcpvirtualbusinesscard.com/VBCServer/RomanJunik/profile

MICROSOFT CERTIFIED SYSTEM ENGINEER (MCSE) 2000/2003

MICROSOFT CERTIFIED SYSTEM ADMINSTRATOR MCSA 2000/2003

MICROSOFT CERTIFIED PROFESSIONAL (MCP) 2000/2003

CERTIFIED NOVELL ADMINISTRATOR (CNA) 1999

DELL POWER EDGE SERVERS CERTIFICATION 2009

DELL DESKTOP CERTIFICATION 2009

DELL NOTEBOOK CERTIFICATION 2009

DELL PRINTERS CERTIFICATION 2009

DELL NETWORK ROUTERS & SWITCHES CERTIFICATION 2009

Summary of Technical Abilities

. Windows 2000/2003 Server Administration; Active Directory

administration

. install and upgrade Microsoft 2000/2003

. Experience with corporate anti-virus, web filtering and anti spy-ware

. Protocols including: TCP/IP, FTP and SMTP

. 6 yrs customer service experience

. OS Deployment & Migration

. Microsoft Exchange 5.5/2000/2003

. Microsoft Windows OS networked technology including Domains, Trusts,

Active Directory, DHCP and DNS

. Microsoft SQL

. Disaster Recovery with Veritas.

. 6yrs experience in Desktop and Server Administration and Support MS

2000/2003, Novell 4.11, 5, Installation and Networking

. NDS NetWare Directory Services

. VPN configuration

. Macintosh System 7 to 8

. Ethernet, IPX, 802.X, and T1

. Experience with Microsoft and patch automation applications

Skills: Years of Experience:

Windows Server Platform nt/2000/2003 12 years

Relevant Server Systems Novell NetWare 3/4/5 7 years

Enterprise Network Engineering 4 years

Mid Size/Enterprise IT Environments 3 years

Active Directory 2000/2003 Novell Netware 3 years

Directory Services

Exchange 5.5/2000/2003 migration/support 3 years

Advanced IIS administration 2 years

Hardware / Software redundancy 3 years

Architecting/Deploying IT Infrastructure 5 years

Advanced Network 6 years

End User Support 12 years

Design 2 years

Implementation (Windows Environment) 4 years

TCP/IP 7 years

LAN/WAN Technologies 9 years

Switching / Routing 2 years

Support (Windows 3.1-7) (Office 97-2007) 12 years

RELATED COMPUTER EXPERIENCE:

Wireless Area Networks: IEEE 802.1X

Built, created, installed, and performed troubleshooting on LANs and NOS in

several different classes. Performed network tasks at administrative

level.

Designed and built network totaling 250 workstations. Report included

software and hardware recommendations, diagrams of layouts with

interconnections, narrative explaining setup, and spreadsheet outlining

cost factors of network design.

WORK EXPERIENCE:

Development of e-commerce and web sites.

E-COMMERCE www.woodenhandcraft.com

INTERNET SITES www.neurologyconsults.com

HCA Physician Services- Brentwood, TN Jan.

2010-present contract ended April 26,2010 position

Network/Desktop Support

. Deployment & implementation new desktops & laptops and provided

network technical support for users.

. Analyzed system problems, selecting solutions and implementing

corrective actions including maintaining desktop and system peripheral

devices.

. Installations, networking, integration of MS Windows network, provided

solutions for problems with network printers, network connectivity,

hardware and software problems.

. Installed, configured and provided troubleshooting for applications

including: HCA software, MS Office Suite, configuration and

maintenance of all network devices.

NISSAN Smyrna,TN.

Oct. 2006-Jan 2010

Network Support/Engineer

. Analyzed system problems, selecting solutions and implementing

corrective actions including maintaining servers, print servers,

desktop and system peripheral devices.

. Installations, networking, integration of MS Windows network, provided

solutions for problems with network printers, network connectivity,

hardware and software problems.

. System Administration: Installations & configurations MS Windows

servers, performance and monitoring servers, remote administration

servers and desktop clients.

. Support of operating system and software running in data center on 120

servers.

. Support server imaging technology.

. Managing the upgrade of servers, software and maintaining backup and

recovery procedures.

. Monitoring servers for hardware break-fix and coordinating problems

with centralized help desk.

. Optimizing server and application performance.

. Intel Windows 2003 server builds and deployments supporting

application servers.

. Application migrations with data copies from another company to be

integrated into the company's infrastructure.

. Deployment & implementation new desktops and provided network

technical support 18000 users for Windows OS.

. Installed, configured and provided troubleshooting for applications

including: VPN, mainframes printers, IBM host/mainframe, MS Office

Suite, SMS, AD, configuration and maintenance of all network devices.

American General Brentwood, TN.

Aug.2005-Oct.2006

Network Consultant

. Deployment 1200 desktops using Windows XP images as a team member of

the XP migration project.

. Migrated from Windows NT network operating system to Windows XP.

Provided network technical support for Windows XP migration, MS Office

XP/2003, Blackberry, Right Fax support, installations, backups,

networking, integration, application software, network printers,

network connectivity, installations and configurations,

. Documenting system support and maintenance processes and procedures.

. System Administration: Installations & configurations OS Win 2003,

creating accounts, moving domains and users on domains, performance

tuning, auditing, documenting, and monitoring servers.

. Provided installation, maintenance, technical and customer support for

desktop/workstations, LAN/WAN networked servers and related software.

Quanta/Gateway Computer Corp. La Vergne

Jan 2003-Aug.2005

MS Server Engineer

. Built Gateway customized servers, installed RAID cards & controllers,

Fiber Channel Cards in Ethernet Network, Configured & tested Win

2000/2003 OS, and performed troubleshooting on servers on WANs.

. Installed, configured and provided troubleshooting for applications,

configuration and maintenance of all network devices (addition of

printers, users, PCs.)

. Analyzed system problems, selecting solutions and implementing

corrective actions including maintaining system peripheral devices.

. Server Administration: Installations, networking, integration,

application software installations and configurations, performance

tuning, auditing, installing, and monitoring, tape backups.

. Provided installation, maintenance, technical and customer support for

desktop/workstations, LAN/WAN networked servers and related software.

DELPHI/ELECTRONIC DATA SYSTEMS (EDS), Anderson, IN.

Dec. 2001-Jan.2003

Network Engineer

. Deployed 900 new desktops and laptops using Windows 2000 images as a

team member of the Refresh project.

. Installed, configured and provided troubleshooting for applications

including: Auto Cad, Microsoft products: MS Office XP/2003, Exchange

5.5/2000 configuration and maintenance of all network devices.

. Documenting system support and maintenance processes and procedures.

. System Administration: Installations, networking, integration,

application software installations and configurations, software

licensing, performance tuning, auditing, documenting, and monitoring,

tape backups.

COMMUNICATION & COMMERCE/MICROSOFT CORP., Indianapolis, IN

Feb.2000-Dec.2001

Technical Support /Resolution Specialist

. Customer Delight Team Member in May and June 2001.

. Technical Support Representative for Microsoft Network (MSN) and

Microsoft family products: Office 2000; XP; OS: Win 95/98/2000 and XP.

. Provided installation, maintenance, technical and customer support for

desktop/workstations, LAN/WAN networked servers and related software.

INACOM/Family Social Services. Indianapolis, IN.

March 1994-Feb.2000

Novell Network Administrator

. Backed up old PC user system, files, software and documents.

. Server Backup tapes, network services such as DHCP, WINS, and DNS.

. Improved systems uptime from 90% to 99.8%, installed and configured

laptop and desktop workstations, hubs, routers, switches,

Windows/Novell NetWare operating systems, and GroupWise. Installed

accounting and financial software from the file server.

. Configured Client 32, Server backup, Network Administration of

NetWare4.11 created & tested users' accounts, login scripts, intruder

detection & password restrictions, assigning right to NDS and File

System, the Inherited Rights Filter and calculating effective File

System Rights.

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