Customer High School

*** ******* *** . ********, *** Jersey

Phone 973-***-**** . E-mail ***********@*****.***

Fahkeema Perkins

Objective

Demonstrate strong communications skills and the

ability to build rapport with customers. I am a

self motivator with the ability to multitask with

strong adaptability skills. Lead by example and

establish an environment based on respect for the

company as well as the customer. I am a very

self-motivated individual and I'm very dedicated to

what I do professionally.

Education

[ 09/05 - Present ] Passaic County

Community College Paterson, NJ

Business Major

[ 09/01 - 06/05 ] Eastside High school

Paterson, NJ

General Excellence

Graduated/Diploma Received

[ 01/10 - Present ] Sora Certification for

Security Guard

Professional experience

[07/10 - Present ] Strike Force Security

Security Guard

Process Daily Report upon Starting my day of work.

Maintain a daily walk through upon entering the

building.

Check all doors that are suppose to be locked.

Contact key Holder for building

Monitor all rooms and parking lots makig sure

everything is running smoothly and as planned.

Monitor daily sign in/ out sheet for parents for

picking up students and or children from the

school.

Assist in making sure all children are in highest

safest place when not with parents and.

Monitor children & faculty in making sure it's a

safe working environment.

[ 08/08 - [05/10 ] AT&T GBS Mobility

Care Paramus, NJ

National Business Services

Assist Telecom Managers, Authorized Order Placers,

and/or Key Contacts in managing the wireless

service needs of their business

Handle customer questions, complaints, and billing

inquiries with the highest degree of courtesy and

professionalism to resolve customer issues with one

call resolution

Offer alternative solutions where appropriate with

the objective of retaining customer's business

Handle business transactions in connection with

activation of new customer accounts on a computer

terminal

Communicate with customers using web-based tools

and demonstrate the associated proficiency in

typing and grammar

Make financial decisions to protect/collect

revenues and adjusts customer accounts

Continually maintain working knowledge of all

company products, services and promotions

Have a broad working knowledge of AT&T practices

and operations

[ 11/08 - 01/09 ] Home Depot

Montville, NJ

Retail Associate/ Cashier

Assist customers in the store with any questions,

issues and products we offer as well as greeting

them when they enter our store.

Handle customer questions who call in with any

questions related to our products and/ or orders.

Offer alternative solutions where appropriate with

the objective of retaining customer's business

Handle business transactions in connection with

products they would like to purchase.

Communicate with customers using web-based tools

and demonstrate the associated proficiency in

typing and grammar

Make financial decisions to protect/collect

revenues and adjusts customer accounts

Continually maintain working knowledge of all

company products, services and promotions

[ 11/03-04/05 ] Whole Foods

Ridgefield, NJ

Cashier

Assisted customers in processing their products

they purchased.

Assisted manger with counting and proofing all

money that was made throughout the day upon closing

store.

Assisted co-workers with new products that needed

to be placed on the selves for the customers.

Worked one on one with customers to make sure each

customer was provided with the best customer

service possible

Counted and balanced the cash register

Responsible for making night deposits after

business hours

References

Available Upon Request

Contact this candidate