Sales Customer Service

Qualifications Summary

Documented Successes:

- Management - Program Administration -

Budget Preparation

- Supervision - Event Coordination

- Customer Service

- Marketing - Account Development

- Effective Negotiation Skills

Computer Skills:

MS Word, Publisher, Power Point, Excel, Outlook Express and Adobe Page

Maker

Professional Experience

Ultimate Computer Concepts Phoenix, AZ 04/07 -

04/08

Administrative Marketing Manager

Daily operations, opened and closed the office, performed clerical duties,

answered multiple-line phones, provided customer service, light accounting

and collections

Developed and maintained multiple company customer databases

Created and distributed marketing materials, which included brochures,

fliers, direct mailers, information packets and updated company websites

Scheduled and coordinated service calls for the computer service

technicians throughout greater Phoenix and surrounding areas

ReSolutions - Educational Service Phoenix, AZ

04/04 - 07/05

Marketing Director

Designed and implemented program awareness campaigns by the creation of all

advertising packets and materials, a monthly newsletter, electronic mail

campaigns and participation in charter school organizations and conferences

Developed and maintained a marketing database of potential customers within

the charter school industry

Supplied fresh or new marketing ideas and strategies, by keeping focused on

market trends and customer needs

Coordinated the production, publication, and advertising sales for an

annual directory of Arizona's charter schools

Managed advertising sales in a monthly charter school newspaper publication

Created market awareness and sales strategies for increasing student

enrollment at four Phoenix valley charter schools

PPEP, Inc/Arizona Regional Resource Center Tucson, AZ

01/02 - 03/04

Assistant Program Director

Provided services, technical assistance and made referrals to help assist

Arizona's charter schools, to remain strong, viable and successful

organizations

Coordinated bi-monthly Educator workshops in both Tucson and Phoenix, which

not only generated revenue, but also produced program awareness

Created further program visibility and revenue by the development of a new

product - a statewide directory of charter schools, which listed over 500

Arizona charter schools both alphabetically and by city

Contributed new marketing tactics and ideas by focusing on the charter

school movement and their needs

Developed a marketing database of potential customers for the charter

school industry

Designed and implemented program awareness campaigns by the creation of a

monthly newsletter, electronic mail campaigns, all advertising materials

and participation in charter school organizations and conferences

Professional Experience

Tucson Newspapers Tucson, AZ

10/86 - 02/01

Circulation Sales Specialist

07/92 - 02/01

Increased home delivery subscriber-base by developing special sales

campaigns and promotions in untried niche markets

Organized and coordinated special events, conferences and trade shows for

Tucson Newspaper's Circulation Department

Met or exceeded weekly and monthly sales goals on a consistent basis.

Managed sales of three Independent Sales Contractors in the areas of

Crew,Storefront and Event Sales.

Extra!Card Administrator 06/89

- 07/92

Managed all aspects of the Extra! Card Program, a savings card program with

a membership of 78,000 home delivery subscribers, which offered discounts

from 700 retail advertiser accounts

Successfully planned, coordinated and hosted special themed-events for

Extra! Card members on a weekly basis

Provided marketing, entertainment and catering at no cost to the newspaper

or Extra! Card merchants, by using my established business relationships

Worked with both the Advertising and Marketing Departments of Tucson

Newspapers to create, produce, design and market the Extra! Card Directory,

which had a distribution of 300,000 copies.

Circulation District Sales Manager

10/86 - 06/89

Supervised a sales district that encompassed one-third of the city of

Tucson in size

Responsibilities included: sales, account development, supervision of

vendor distribution and account collections

Coached staff of 15 delivery agents to exceed goals in sales and service

Through effective negotiations, opened key accounts with three major

grocery and numerous fast food chains, where previous sales efforts had

been unsuccessful

Increased newspaper circulation in my district and throughout the city of

Tucson, providing outstanding account management to new and existing

accounts

Education

Cuyahoga Community College Cleveland, Ohio

AA in Mental Health

Graduated with honors 3.36 grade point average

Dean's list for three semesters

Mental Health Program Tutor

- 2 -

Contact this candidate