Engineer Customer Service

Ondria Franklin

**** ******

Jackson, MI *****

Primary Phone: 517-***-****

E-mail Address: ********@*******.***

Employment History:

Fujitsu Consulting Contractor - Fairpoint Communications

NESCO Resource

3-23-09 to 4-27-09

Network IOF Designer

Client requested a Network Engineer with knowledge of the TIRKS network

design. MetaSolv was the secondary skill set, but TIRKS experience was 100%

required. Completed an accelerated course (one week) in MetaSolv (TBS).

Worked on contract, in the Fairpoint Provisioning IOF Provisioning design

department in alleviating a backlog of customer/business requests due to a

migration/change-over in company ownership, in Manchester, NH. These

were former TIRKS designs being migrated to the Fairpoint network

systems. Per department Manager request, was transferred to their

Portland, Maine location to work with the Fairpoint Implementation lead

manager, in reconciliation of over thirteen thousand internal service

request orders via the MetaSolv systems network platform.

CommPartners, LLC

Las Vegas NV

1-2-07 to 8-8-8

Customer Provisioner/LNP Administrator

Daily process involved interacting and providing customer support for all

LNP processing issues. Interacted daily, with both corporate and

residential vendors in resolving any discrepancies found within the LNP

process. Documented and submitted a weekly report, this information was

extracted from all of the various directory listings databases utilized

such as Neustar, NPAC, and Bellsouth, Verizon, Sprint, Hawaii Tel and

Qwest. Created, approved and submitted both Customer Service Requests and

Local Service Requests. Worked within the AT&T's SOA/NPAC systems to

activate over ten thousand network lines weekly. Understand the network

topography of the Local Number Porting process. Facilitated the updating

and provisioning of LIDB/CNAM and Directory Listing requests. Trouble shoot

LNP port issues within all internal and external network nodes. Trained,

supervised and provided guidance and instruction to other team members, to

ensure that both team and individual objectives were accomplished.

Familiar with the use and importance of working within the LERG systems as

well. Worked with the executive and corporate management teams, in

implementing their in-house network systems for reports and auditing

purposes. Also responsible for processing, and porting of E-911 requests,

which required weekly special project meetings to ensure a smooth

transition.

CommPartners, LLC

Las Vegas NV

1-24-05 to 10-27-06

Network Provisioner

Constantly in communication with the NOC, Traffic Engineer, Sales and some

Marketing staff in establishing or adjusting the CommPartners network build

out. Assisted in coordinating and maintaining the current and projected

network capacity. Became familiar with all local order databases required.

Accustomed to communicating with both internal and external customers.

Established relationships with the various ILEC and CLEC's such as AT&T,

BellSouth, Verizon, Sprint, Hawaii Telecom and Qwest. Familiar and

comfortable working within these systems CSG, Qora, Access, CAFE', LENS,

for processing ASR's, FOC's, DLR's leading up to test and turn up within

the various NOC and Interexchange locations. Assisted in various grooming

upgrade projects involving DS3, DS1, DS0 ACTL/CFA changes. Sometimes

required to request quotes to estimate time and materials needed.

Determined various equipment configurations for each individual platform,

based on interface-circuit type bandwidth or routine schematic required.

Venturi Technology Partners

Piscataway, NJ

7-28-01 - 7-23-02

Systems Engineer

This role focused on the development of TIRKS System inter-product

solutions and strategies for RBOC's and its customers. Responsible for

analysis of the latest network element technologies and network strategies

from a provisioning perspective. Required to analyze, define and develop

documentation according to TIRKS Osmine process and procedures. Supported

the following Network Elements/Vendors: Lucent Technologies, AGCS

Communications (GTD-5), Tellabs :( TITAN-5500/S), and Siemens Optisphere

(TEX/OCU).

Mpower Communications

Carlsbad, CA

02/2000 - 02/2001

Senior Network Provisioner, II

Processed technical specifications and designs. For both customer and

internal, digital and analog circuits including, but not limited to: LAN,

WAN, point to point data, DS-1 - DS-3, and trunking T-1's, OC-12, and OC-

48. Competent in working applications knowledge of Fractional T-1, Frame

Relay, DCS, and digital multiplexers. Functional applications employing

routers and hubbing arrangements and SONET. Consistent in using BellCore

standards, per defined customer requirements, in determining engineering

codes and other technical parameters required to place ASR orders to LEC's

and IXC's. Assist in negotiations with LEC's and IXC's concerning

engineering design specification interface formats for information

exchange. Familiar with digital network transmission facilities design and

functional operation. Experienced in grooming transmission facilities to

achieve maximum efficiency. Knowledgeable about the requirements and

procedures involved in operating as a LEC. Participate in planning,

scheduling and implementation programs to transition customers from LEC

CO's to Mpower Communications local switches while ensuring service

continuity.

WinStar Communications

Southfield, MI

06/1999 - 02/2000

Provisioning Specialist, II

Responsibilities include but not limited to ensuring that orders submitted

are complete and accurate. Track orders through final customer installation

to ensure smooth installation. Provides post-sales customer advocate role

to service account in order to maintain a high level of customer

satisfaction. Coordinates with all internal departments necessary to

provision WinStar orders efficiently. Knowledgeable of switch equipment,

DMS100, DMS500, DEX600E and Lucent 5ESS. Familiarized in working with

service engineer to ensure proper coordination of access provider and

customer. Capable of keeping account executive and service engineer abreast

of installation issues. Requires maintaining record of order completion to

ensure accurate billing and compensation. Systems used to maintain accurate

deliverables dates were OMS (Order Management Systems) TBS (Telcom Business

Solutions) NCO/ASAP, TNS as well as MetaSolv/Objectel.

Frontier Communications

Bingham Farms, MI

01/1998 - 05/1999

Dedicated Provisioning Coordinator, II

Worked with internal customers to obtain and implement technical

provisioning requirements needed to ensure a smooth transition to Frontier

Telemanagement products and services. Provision orders to the various LEC's

in a timely manner to ensure quality and interval standards are being met

from local service order, verify the information entered in the LEXM system

for billing accuracy. Review bundle reports, spreadsheet, and process

orders to the LEC's. Systems used: Caesar, TBS, TIRKS, in-house software

data.

Michigan Bell/Ameritech-SBC

Southfield, MI

08/1979 - 06/1994

Senior Design Clerk

Responsible for designing telephone Circuit Design Layout Records (CLR/DLR)

within the Special Services/Circuit Provisioning Center, via TIRKS systems.

Various areas consisted of but not limited to: Foreign Exchange, Video-

Program, Security (Wire-Taps), Government, Carrier Facilities, Centrex, Off-

premise, and Private Line. Trained in SMAS,T-CXR, Tie Pairs, MFT

assignments. Received extensive BellCore Training in various areas of

circuitry design. Among the first to be trained on BellCore TIRKS system.

Assisted on special 'cutover' and E911/Trunking-Translations project

assignments. Served as a direct liaison between Marketing groups and

Circuit Provisioning groups within Special Services Bureau.

Education

Electrical Engineering (Completed some coursework)

Major: Telecommunications-Network Operations

HFCC, Wayne State, University of Phoenix MI

Skills and Abilities:

Microsoft, Word, Excel, Power Point, Lotus Notes, LAN, WAN, GTAS, TBS-

MetaSolv, ASAP, OMS, some TNS, NCO. Explorer, TIRKS, Acrobat, RHUMBA,

Objectel, Citrix, WinZip. CSG, Qora, CEMR, Access, CAFE', LENS, TN Mgr

(CNAM-LIBD), DNA/Level3, OrderPath (*ATT/NPAC database), SOA, SIP Gateway,

LERG.

Notes and Other Information:

Flexible in many areas, such as policy, process and procedure, desired pay,

relocation. Require minimal supervision. Extremely fast learner!

Availability to Join: With notice

Availability for Interview: ASAP

Expected Hourly Wages: Negotiable

Contact this candidate