Manager Customer Service

Melissa Anne Michel

*** *********** ****** #**** ******** View, California 940**-***-*** 7184 *******@****.***

Experience:

Robert Half International (at Microsoft)

Redmond, Washington, United States

Mar 2010 Present

Business Administrator

• Manage three General Managers Calendars and two Senior Director in OEM

• Submit and Review Passport/Visa documentation for International travel

• Book travel and submit expense reports accurately

• Complete extra projects/tasks quickly as needed

Microsoft

Redmond, Washington, United States

Sep 2008 Jul 2009

Business Administrator

• Managed two directors calendars and expense/travel arrangements

• Booked travel for external talent, presenters and celebrities for events

• Back up admin for group General Manager

• Provided team support for Sales Group; handled Team requests and hardware distribution

• Contributor on Team's move to new Studio West location. Was in charge of phone moves and IP phone training

• Managed team budgets; owner of team SWAG budget allocation to sales regions

• Opened team purchase orders and monitored approvals

Corestaff Services (at Microsoft)

Redmond, Washington, United States

Jul 2008 Sep 2008

Business Administrator

• Managed two General Manager's calendars

• Booked GM's travel and submitted their expense reports for prompt reimbursement

• Utilized Headtrax to create positions

• Provided support for various Team requests

• Worked closely with groups Executive Assistant to assist in additional support at a higher level

Pitney Bowes Management Services (at Microsoft)

Redmond, Washington, United States

Oct 2007 Jul 2008

Receptionist

• Manage distribution of Microsoft assets for employees, vendors and contingent staff. Track detailed information to

relay back to PBMS and Microsoft for monthly status reports.

• Provide excellent customer service to both guests of Microsoft and Microsoft employees. Research answers to

questions to provide the best customer experience.

• Selected to open one of the newest Microsoft buildings.

• Motivated employee that volunteers to take on additional projects and completes them in a timely manner

The Limited

Overland Park, Kansas, United States

Aug 2003 May 2007

Co Manager

• Created and adapted communication vehicle to better account for the needs of our business and to provide goals

and expectations for the day.

• Trained and developed staff and management teams in WA, KS and MO.

• Planned and executed quarterly store meetings with staff and facilitated their learning of product knowledge,

promotions and test merchandise.

• Analyzed and communicated business results and statistical information to further grow our company/store goals.

• District point person for employee incentives that would communicate/store data for contests

Education:

University of Kansas

Lawrence, Kansas, United States

5th Year Not Complete

Aug 1999 Aug 2004

St. Louis Community College Florissant Valley

Kirkwood, Missouri, United States

May 2001 Aug 2001

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