Customer Service Manager

Amber K. Bekkering

**************@*****.*** 231-***-****

www.amberkbekkering.com

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- Objective -

A position in the Media Communications Industry where my coordinating and

communications skills will benefit the company and an environment where my

love of books can flourish.

- Qualifications & Experience -

Quality Customer Service Managerial Experience

Creative Ideas & Input

Media & PR Writing Supervising Employees

Coordinating Events

Multitasking & Planning

- Education -

Bachelor of Arts in Media Communications

English Minor, Scriptwriting Emphasis

GPA 3.6/4.0

Webster University August 2004 -December 2007

St. Louis, MO

~ Study Abroad: Hua-Hin, Thailand and Vienna, Austria

- Independent Studies and Internship -

Advanced Scriptwriting

Webster University, St. Louis MO

~ Responsible for developing 100-120 page original script

~ Translating chapters from a published novel into script scenes

Media Law Researcher

Webster University, St. Louis MO

~ In-depth research on a local criminal case

~ Observation of trail proceedings followed by detailed notes regarding;

evidence, witness statements, judge rulings, jury behavior, and

arguments presented by the Prosecution and Defense

~ Summarization of data to be used in a book in progress regarding the

people and process of this case

Event Planning

Webster University, St. Louis MO

~ Learning and training with other professionals in the field

~ In charge of planning various school and charitable events for the

community

~ Working with a broad base of cliental, co-workers and collaborators as

well as volunteers

- Employment History -

Assistant Manager December 07-Present

Java Jones, Elk Rapids MI

~ Assist owner and manager in the various tasks required for running the

establishment

~ Supervising employees and scheduling shifts

~ Providing quality customer service

~ Stocking, displaying and selling merchandise and retail

Fit Start Trainer August 05-December 07

Webster Groves YMCA, MO

~ YMCA certified personal trainer

~ Develop customized programs for individuals according to their goals

and physical condition

~ Educate clients on personal fitness, nutrition, and demonstrate the

proper use of machines

Event Manger April-October 2006

The Fun Company, St. Louis MO

~ Managed large events for companies, organizations and schools

nationwide

~ Traveled to determined destination, assisted with set up and take down

of equipment, supervised a staff of 50-200 people, delegated duties,

monitored performance, controlled budgets and expenses, and ensured

client satisfaction

~ Coordinated child and adult activities, arranged for entertainment,

collaborated with local catering and entertainment agencies to provide

food, rides, music, and games

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