Customer Service Manager

SALOME C. HAWKINS

**** *. ***** *******

Anaheim, CA 92807

Email: ********@*********.***

Cell phone: 714-***-****

OBJECTIVE To obtain an Executive Assistant position that will utilize 19 years of

administrative support roles followed by 8.5 years of I.T. experience,

along with communications and people skills.

SKILLS * Advanced administrative experience that consists of supporting

various office environments which required a high level of

organization, computer skills, and attention to detail;

multi-tasking, prioritization, time management

* Excellent oral and written communication skills, and customer service

* Proficient in MS Office (Word, Excel, Powerpoint, and Outlook)

* Work well with all levels of Management, team members, and customers

* Quick learner on new systems

EXPERIENCE ROCKWELL INTERNATIONAL (9/81 - 12/96) BOEING (12/96 - 4/09)

Note: Boeing bought the aerospace portion of Rockwell International on

12/01/1996.

* Programmer Analyst (2000 - 2009):

Project management for 30 web projects. Ensured that creation of web

sites is according to specifications and updated in a timely manner.

Tested and trained non-technical web customers on a new online web

template and tool so they can update their own sites. Received

several employee appreciation rewards from internal web customers for

exceptional service.

* Department Associate (1998 - 2000):

Supported the Operations Director in the following duties: Take

meeting minutes, update weekly status reports and monthly updates of

the Vision Support Plan (VSP; relates to department goals and

objectives). Participated on the VSP Development and Implementation

team by testing and training management team members and their

delegates on the online VSP tool. The VSP team was later awarded for

successful implementation of the system.

* Administrative Assistant (1996 - 1998):

Provided administrative support to the Director of Special Missions,

direct reports, and staff members. Tasks consisted of answering

phones, maintaining director's calendar, making travel arrangements

and processing expense reports; preparing presentation materials,

scheduling of conference rooms, ordering office supplies and

coordinate office events as necessary.

* Department Secretary (1981 - 1996):

Provided administrative support to Material Services Manager, direct

reports, and staff members. Tasks consisted of answering phones,

maintaining manager's calendar, preparing memos, emails, presentation

material, scheduling of conference rooms, ordering office supplies

and coordinate office events as necessary; maintained up to 150

personnel folders. Also supported budget planning for another

internal organization.

After 27 years of dedicated service, I was laid off on 4-02-2009, along

with thousands of others, due to mandatory reduction in force.

EDUCATION B.S. Child Development, 1981

California State University Fullerton

Diploma for Paralegal Studies, 1994

Southern Calif. College of Business & Law

References

Bill Roberts Ken Osborn

The Boeing Company 160 N. Riverview Dr., Suite 200

5301 Bolsa Ave. Anaheim Hills, CA 92808

Huntington Beach, CA 92647-2048 Office: 714-***-****

Cell: 714-***-**** Cell: 951-***-****

Bob Tarvin David Hibbetts

The Boeing Company 1231 S. Victoria Ave.

801 Irving-Wick Dr. West Corona, CA 92879

Heath, OH 43056 Cell: 951-***-****

Office: 740-***-****

Cell: 740-***-****

Greg Cook

The Boeing Company

2201 Seal Beach Blvd.

Seal Beach, CA 90740-5603

Office: 562-***-****

Cell: 310-***-****

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