Customer Service Quality Assurance

Heather D. Ricketts

**** ** **** *** ***** Lauderdale Florida

954-***-**** cell . 954-***-**** home

Email: djladysher@hotmail

Objective

To obtain a position in a reputable and progressive company, where I may

utilize my experience and skills effectively.

Experience

Interstate Batteries Distribution Center

Shipping 03/09 - 12/23

Picked and Shipped processed orders for Same day or Next day delivery to

different Distributors. Maintain and repair battery testers (ED 18).

Office Depot Inc.

Production Supervisor 07/1998 - 02/2004 and 6/2006 - 10\31\2008

Providing directions and motivation to 15 associates on a daily basis to

maintain a goal of 100% weekly.

Supervise picking process in Production Department .Process daily manifest

for Delivery Drivers for daily shipments.

Process Productivity and Accuracy Reports using Excel, on a nightly basis.

Ensure that all routes and waves are picked and packaged in a timely

manner, while maintaining an even flow into the zones.

Assisting Quality Assurance team to identify and correct picking errors.

Inventory Control Associate

Used Warehouse Management System (WMS-ES9000), AOPS and IMS on a daily

basis to research mark-outs, rebuild orders scan pick and Scan Put-Away

(WASA).

Used equipments, High-low (Cherry Picker) and Reach Lift for production

replenishment.

Acquired an extensive knowledge in re-profiling (creating new location for

high volume sellers).

Strong knowledge in operating the WASA system, (Scan Replen and Scan Pick).

Picker

Picked processed order from Split Cases or Full Cases for next day

delivery.

Increased product knowledge.

Developed picking skills with great productivity and accuracy percentages,

which is reflected on the Picker Error Report.

Qmed

Inventory Associate 09/05 - 6/06

Bin Verifications, Inventory Research, Product Rotations and Cycle Counting

Ensure that all bins have the correct counts and products.

Brandsmart Corporation

Warehouse Service Representative 06/97 - 07/98

Selected merchandise

Checking inventory

Stocked receiving merchandise

Publix Supermarket

Stock Clerk 10/92 - 02/97

Received and order merchandise in stock

Cashier

Meat wrapper

Stocked receiving goods

Heather D. Ricketts

1701 SW 65th Ave North Lauderdale FL. 33068

954-***-**** cell . 954-***-**** home

Email: djladysher@hotmail

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Education

Major: Accounting

Montego Bay Community College 09/90 - 07/92

(College credits only, no degree)

Skills

MS Word, Excel and Outlook

Licensed Equipment Operator

High-low (Cherry Picker)

Reach Pick

Fork lift

Runner/Battery Operated Pallet Jack

WMS

AOPS/CICS

IMS

Customer Service

Awards/Recognitions

WASA Management Certificate of Completion

Slot Info Certificate of Completion

Leadership Training Certificate of Completion

Diversity Training Certificate of Completion

Safety Committee Member

Quality Team Member

Contact this candidate