Customer Service Manager
Resume:
Rachel Elizabeth Zeck
Amarillo, TX 79111
********@*****.***
OBJECTIVE
Seeking a position in a fast paced, challenging environment.
SUMMARY OF QUALIFICATIONS
Extensive experience in clerical and office environments. Ability to work
in a face-paced atmosphere. Efficient multi-tasking skills. Committed to
the success of the organization and to personal growth. Strong analytical,
research, organizational and decision-making capabilities. Experience with
researching and preparing legal and court documents such as pleadings, and
handling confidential documents. Supervisory and management experience,
mentoring and communication skills, and proven ability to make decisions
under pressure.
EDUCATION
Criminal Justice & Homeland Security, 3.6 GPA - Jul 2005-Present
Herzing University, Madison, WI
PROFFESSIONAL EXPERIENCE
Volunteer, August 2010-Present, 3 hours/week
Amarillo SPCA, Amarillo, TX
. Provide socialization for the shelter cats at Petsmart
. Provide direct care and maintenance of adoption area
. Feed and water cats as needed
. Make aware any illness, injury and/or concern for cats' well-being
Lead Cashier, July 2010-Present
Petsmart, Amarillo, TX
. Assist Store Manager and Operations Manager
. Open and close the cash registers, balance the cash drawers, process
closing paperwork, and conduct final audits
. Monitor meal and break schedules
. Train and assist new cashiers and monitor the productivity of the
front end
. Assist and work in other departments, such as stocking & merchandising
. Price merchandise and perform price auditing
. Open and unpack cartons, pallets or crates of merchandise
. Stock shelves and lift/move product. Stock storage areas and displays
with new or transferred merchandise, and restock resellable returns
and/or exchanges
. Bag merchandise, collect payments and process various media
. Operate Cash Register
Client Service Coordinator, Apr 2009-June 2010
Banfield, The Pet Hospital, Springfield, VA
. Assist Pet Nurses and Doctors
. Effectively answer and direct telephone calls
. Drive flow of clients and pets through hospital
. Maximize the productivity of veterinary medical team (via numbers of
clients and Pets)
. Ensure good communication with team members and clients
. Coordinate the care of clients and pets in a happy, welcoming, friendly
and efficient manner, influencing clients to return and refer their
friends and families
. Educate clients about Optimum Wellness Plans, preventative care, Pet
health needs and hospital services
. Assist clients by providing all necessary instructions, information and
invoices, dispensing prescription items per the veterinarian's
instructions, selling retail products and scheduling appointments
. Contact clients re missed appointments and overdue vaccines and physical
exams
Customer Service Manager, Sep 2007-Mar 2009
Circuit City, Springfield, VA
. Delegate responsibilities to employees to meet company's expectations
. Provide outstanding customer service in a friendly and efficient manner
. Present a strong sense of teamwork, motivation and inspiration
. Persuade and influence employees to do a good job
. Satisfied customer concerns by utilizing excellent problem solving
skills
. In charge of scheduling, hiring, and training
Legal Secretary, Oct 2005-Sep 2007
Law Offices of Jonathan Gelber, PLLC, Fairfax, VA
. Exhibit excellent knowledge of court, business, and office procedures
. Exceptional computer experience in Microsoft Office Suite (i.e. Word,
Excel, PowerPoint, Publisher), as well as Internet research, navigation
and e-mail, with a typing proficiency of 55+ wpm
. Dictation/transcription experience
. Efficiently sort and distribute mail and faxes, and organize office
materials
. Effectively answer and direct telephone calls
Contact this candidate