Customer Service Computer

Location:

Posted:

September 18, 2010

M *********@*****.***

M ichael Proctor

Objective

To obtain a position with a company in the computer/IT field that will lead into a career and offer the

potential of learning new skills. I am skilled in both hardware and software and hope to find

something that will allow me to benefit my company with computer repair, network and system

maintenance, or entry level programming.

Technical Skills/Proficiencies

• Comp TIA A+ and Network+ t rained

• Over 10+ years of experience working on computers as well as much experience from “side jobs”

as well

• Computer programming skills include C++, Java, HTML, and Visual Basic .net

• Experience with multiple software platforms such as Microsoft Office Suite, Adobe

D reamweaver CS3, Microsoft Visual Studio, and much more

• Confident in a command line driven software environment

• Expert knowledge of all Microsoft operating systems from Windows 95 to Windows XP and

V ista. Outstanding knowledge in UNIX/Linux operating system environments.

• Knowledge of most standard networking protocols and topographies

• Knowledge of antivirus removal and computer optimization

• Outstanding customer service skills

Experience

January 1997-Present Mike Proctor Cumming, GA

• Computer Repair Technician for second hand computer shop

• Built, repaired, and upgraded computers from supplied outdated, semi functional, or

completely “dead” computer systems and components to create a new acceptable quality

computer for resale

• Located proper drivers on the internet

• Operating system installation and configuration

January 2004-May 2007 Discount Lumber & Supply Co. Centre, AL

• Customer Service and Warehouse Associate

• Pulled lumber orders for customers from inventory. Delivery and drive through t rucks were

loaded by hand or forklift.

• Took inventory and kept t rack of status manually using Microsoft Excel about once a week.

Education

North Metro Technical College Acworth, GA

• Visual Windows Programming Certification in C++

• Computer concepts, Intro to “C” Programming, Operating Systems Concepts, Introduction to

M icrocomputers, Advanced C++ Programming, Program Design and Development

Coosa Valley Tech Rome, GA

• Visual Basic I, Visual Basic I I