Customer Service Data Entry

Roneisha D. Ward

**** ****** ***** ** *** *** . Marietta, Georgia . 404-***-****

********.****@*****.***

Objective: To obtain a data entry/customer service position with a growing

company.

Employment:

Strafford Publications Atlanta, NC

Data Analyst 2009-Present

*Compare data with source documents, or re-enter data to correct

errors in Access database.

*Locate and correct data entry errors or report them to supervisors

or managers.

*Compile, sort and verify the accuracy of data before it is entered.

*Read source documents and websites for subsequent entry, using a

computer.

*Manipulate existing data, edit current information and proofread new

entries to a

database.

*Run reports at end of the day for all newly and updated data entries

in the database.

Embarq Greenville, NC

Consumer Solution Specialist 2008 to 2009

*Handled 100 plus inbound and outbound calls per day in a high volume

call center

environment.

*Contacted existing customers to educate them on current products and

promotions.

*Troubleshoot telephone, internet and satellite television services.

*Operated several different applications to process orders, note

accounts and complete

calls using data entry.

*Operated multi-line phone to transfer calls to appropriate

departments.

United States Army Reserves Winterville, NC

Human Resources Specialist 2001 to 2009

*Wrote, typed, scanned and entered information into computer to

prepare

correspondence documents.

*Copied information from one record to another.

*Proofread records and forms.

*Sorted and filed personnel, medical and dental records.

*Received phone calls from active duty personnel requesting

resolution of personnel and

pay issues.

*Prepared military identification cards for soldiers and family

members in customer

service environment.

Craven Regional Medical Center New Bern, NC

Certified Nursing Assistant 2007 to 2008

*Performed any combination of duties in care of patients in the

hospital under the

direction of nursing and medical staff.

*Answered signal lights, bells, or intercom system to determine

patients' needs.

*Assisted patients with bathing, dressing, and undressing.

*Served and collected food trays and feeds patients requiring help.

*Transported patients, using wheelchair or wheeled cart, or assists

patients to walk.

*Turned and repositioned bedfast patients, alone or with assistance,

to prevent

bedsores.

*Changed bed linens, ran errands, directed visitors, and answered

telephone calls from

visitors, physicians or pharmacy staff.

*Took and recorded temperature, blood pressure, pulse and respiration

rates, and food

and fluid intake and output, as directed and entered into

electronic health record.

*Cleaned, sterilized, stored, prepared, and issued dressing packs,

treatment trays, and

other supplies.

Convergy's Greenville, NC

Customer Service Representative 2006 to 2006

*Answered 75 plus customer service calls per day from active Charter

Communications

account holders.

*Determined charges for service requested, collected deposits and

payments over the

phone, prepared change of address records and issued

discontinuance orders, using

computer.

*Reviewed complaints concerning billing and service rendered,

referring complaints of

service failures to designated departments for

investigation.

*Discussed cable television equipment operation with customers over

telephone to

explain equipment usage and to troubleshoot equipment

problems.

Education:

Pitt Community College Winterville, NC

Health Information Technology May 2010

Pitt Community College Winterville, NC

Associate in Arts December 2007

References: Available upon request

Contact this candidate