Manager Customer Service

E thel Pritchard

** ***** ****** *** # ** ● Yonkers, NY 10705

Home 914-***-**** ● Cell 347-***-**** ● ******@*********.***

OBJECTIVE: Seeking a challenging position within the H uman Services Field where experience

and education may be professionally utilized while allowing for advancement.

SUMMARY: E xperience and training in social services ... case management … intake … treatment

plans … home visits … foster care … legal procedures … record keeping … reports …

problem solving ... public/community relations ... customer service ... staff supervision

… hiring … training … administrative support … computers (Microsoft Word,

PowerPoint, Excel, HTML, JavaScript). Self-motivated; interact well with the public;

quick to learn.

E DUCATION:

09/07-05/10 Westchester Community College, Valhalla, NY

Associate Degree: Human Services

06/06 CHI Career Services New Rochelle, NY

Administrative Intake Specialist Certificate

1994 New York State GED

INTERNSHIP EXPERIENCE :

09/09 – 12/09 Leake & Watts Bronx, NY

Case Management Intern

• Served as liaison with Administration for Children’s Services to collect data and

p rocess intake of children entering the foster care system.

• Conducted home visits to ensure foster parents followed established procedures.

• Prepared cases for court appearances and daily reports of case activity.

• Interacted with supportive agencies to identify and secure services for children.

01/09-05/09 Leake & Watts Bronx, NY

Methods Internship

• Worked in collaboration with Social Worker on client intake, development of

t reatment plans and follow-up interviews with clients.

• Facilitated reunification of families, as appropriate.

• Coordinated with outside agencies to provide additional services to clients.

• Monitored supervised visits between biological parents and children in foster

care

Ethel Pritchard page 2

I NTERNSHIP EXPERIENCE :

09/08-12/08 Family Services of Westchester White Plains, NY

Day Care Intern, Head Start Program (Groups & Dynamics)

• Monitored activities of children ages 2-4 in a structured classroom environment.

• Assisted children with cognitive skills such as reading and writing.

• Worked with children to develop motor skills and prepare them for next school

level.

09/06-08/07 Westchester Department of Social Services Yonkers NY

Clerk Food Stamp Department

• Processed of records for new and old applicants.

• Distributed new applications with appointments to case workers.

• Established resources for work experience for clients through various companies.

• Distributed information in reference to program to various companies and

vendors.

• Clerical duties included data entry, filing, copying, mailing and answering

phones.

PROFESSIONAL EXPERIENCE:

09/07-Present Westchester Department of Social Services Yonkers NY

YES Program (Community Work Experience Program)

• Clerical duties included data entry, filing, copying, mailing and answering

phones

• Established resources for work experience for clients through various companies.

• Distributed information in reference to program to various companies and

vendors.

• Compile spread sheets of current customers for supervisor on a daily basis

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E thel Pritchard page 3

P ROFESSIONAL EXPERIENCE:

09/07-06/10 Westchester Community College, Valhalla, NY

Library Clerk

• Catalog and prepare books for shelving.

• Research book titles and prices.

• Report missing books to immediate supervisors.

• Input books into computerized catalog system.

• Perform functions in ALEPH library system.

09/06-05/07 The Children’s Place Yonkers, NY

Assistant Manager

05/01-06/05 Lane Bryant Yonkers, NY

Assistant Manager

02/97-05/01 T.J. Maxx Hartsdale, NY

Merchandising Key Holder/Carrier

01/95-02/97 The Sports Authority Yonkers, NY

Store Operations Manager

• Responsible for all aspects of daily operation at these high-volume stores.

• Supervised all store employees, with responsibility for hiring, training,

orientation, delegating assignments, determining sales goals, organizing

schedules, and initiating personnel measures (promotions, transfers, discharges,

disciplinary action).

• Worked with management to develop methods to achieve greater efficiency.

• Maintained weekly inventory schedule.

• Promoted business through courteous and efficient service.

• Reported damaged equipment and goods to regional management.

• Assured all advertisements were marked correctly, which led to an increase of all

daily/yearly sales goals set by company.

• Operated computerized cash register.

References available upon request

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