Customer Service Sales

Laverne Bartholomew

**** ********* ** ******* ****, GA 30349

443-***-**** (C)

E-mail: *********@*****.***

SUMMARY

To be associated with an establishment which will allow me to utilize my

skills and gain further experience, knowledge, and opportunities for

advancement within the company.

.

EDUCATION:

Institute of Allied Medical Professions

Radiography

Associate Degree Expected Graduation Date: 06/2012

TESST College of Technology

Network Information System

Associate Degree Graduated: 04/05

SKILLS:

End User Support, PC Operating systems and Software, PC Hardware and

Maintenance, Microsoft Workstation, Microsoft Server, Network

Infrastructure, Designing for Windows 2001 and 2002, Operating Systems: MS-

Dos, Windows 3.1, 95, 98, Windows 2k and medical terminology.

Application used: Visio, Symantec and anti virus, Patch Management,

Computer Theory.

EXPERIENCE

Verizon Wireless

Business Support Coordinator

Feb-03- Jan-08

. Maintain billing records and also required to interface with other

internal departments.

. Maintain tracking systems (commitment database, customer activity,

exception database, and credit request.) Submit, develop, and initiate

proactive ideas and Proposals for improving yourself and the

department.

. Serve as a point of contact via the Business Support Center queue by

managing customer billing and service inquires.

. Prioritize and organize daily follow-ups to ensure timely resolution

by team.

. Provide daily feedback to Coordinators promoting teamwork and

encouraging the company's Core Values.

. Daily management of online and offline customer service

representatives who will answer and handle incoming/outgoing calls and

answer routine questions for employee accounts or consumer assumptions

of service.

. Provide support to the sales channel, direct negotiation and day-to-

day management of business customers. Interact with all facets of the

business, including sales, account management team, direct sales,

treasury, marketing, technical support, information systems, legal,

contracts and proposals, customer financial services, and credit and

order operations.

Handled high volume of inbound customer calls; researched and resolved

billing inquiries; explained products and services; troubleshoot

service equipment issues; and prioritized and organized daily follow-

ups to ensure timely resolution.

Evaluated customers concerns and resolve problems to the customer's

satisfaction.

Received customer telephone calls or other media that are non-routine

and require deviation from standard screens, scripts and procedures.

Handled situations that may require adaptation of response or

extensive research.

. Assessed needs and suggests/promotes alternative products and

services

Contact this candidate