Customer Service Administrative Assistant

Jaclyn Russo

**** ******* **** ** **** **** Las Vegas, NV 89145

Cell: 305-***-****

************@***.***

Profile

Administrative support professional offering versatile office

management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Key Skills

Skills: Office Spreadsheets/Reports Able to multitask

Management Excellent Customer Service Can handle high stress

Records Money Handling atmosphere

Management

Database

Administration

Comput MS Word MS Outlook Internet

er Skills: MS Excel MS Publisher 70 WPM

MS PowerPoint QuickBooks 9000 KSPH

Experience

United Health Care Admin Support / March 2010 to August 2010

Assisted Group Service Representatives with their duties as needed. Kept file room up to date and

organized. In charge of mailing bills, entering data into the computer, copying, scanning, ordering

supplies, and accurately archiving files.

Highlights:

• Always offered assistance to anyone who needed help. Quickly gained the ability to perform all

functions of my job promptly and accurately. Earned excellent marks on performance reviews.

Ricoh Americas Corp Customer Support / May 2008 to July 2009

Answered over 100 calls a day. Entered customer information into data base to dispatch technicians.

Placed customer sale orders.

Highlights:

Earned excellent marks on performance reviews, with citations for excellence in areas including

work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic;

and commitment to providing unsurpassed service.

First State Bank Teller / July 2006 to August 2007

Assisted customers with withdrawals and deposits. Answered any questions about customer’s

accounts.

Highlights:

Ability to learn new products and recommend them to customers. Able to learn all duties quickly

and accurately.

Boondocks Bar and Grille Admin Assistant / August 2003 to August 2007

Handled daily bank deposits. Resolved any issues with customer credit card payment. In charge of

ordering office supplies. Assisted managers with other duties as needed. In charge of keeping

employee files up to date.

Highlights:

Was promoted from waitress to administrative assistant due to strong work ethic and dedication to

the company.

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