Customer Service Manager

Krystal Angelica Keys

*** ********** ***. *** ***** CA, 91977

619-***-**** *********@***.***

Objective:

Customer Service

Summary of Qualifications

. Five years experience in administration and customer service

. Bilingual= Spanish and English

. Computer Skills; Microsoft Word, Works, Office, Power Point, Outlook,

Excel and internet Navigation

. Type 55 WPM

. Organized, flexible, team player, reliable, punctual, outgoing, and

fast learner

Education

. Presently enrolled at Ashford University towards Bachelor Degree

majoring in Political Science

. Grossmont College towards Bachelor Degree majoring in Political

Science

. Point Loma Nazarene University towards Bachelor Degree majoring in

Political Science

Affiliation

. Member of the Debate Team and competed throughout California

. Volunteer at Longfellow Elementary

Professional Experience

Evictions Coordinator/ Legal Assistant

. Organizing the Peaceful Surrender of homes that have been foreclosed

on

. Negotiating contracts between former owners/tenants and the client

. Customer Service

. Assisting the client with bilingual customer service inquiries

. Being the correspondence between brokers and the client

. Filing and ordering checks

. Managing on average sixty phone calls a day

AR Analyst

. Contacted clients for payments on past due invoices

. Ran reports and monitored payment history of clients

. Conducted daily correspondence with clients concerning all invoices

. Customer Service

. Assisted with BK and UD billing

. Monitored Rejections and Denials for all UD invoices

. Maintain the client contact database

Billing Analyst

. Billed UD invoices

. Import invoices using the I-Clear system

. Contact clients via e-mail to submit invoices

Administrative Assistant

. Greeter, dealing with customers on a daily basis and organizing all

paperwork

. Proficient in problem solving and make solid decisions in high stress

environment

. Organized, checked and submitted a minimum of 10 documents on daily

basis

. Keeping track of inventory

Receptionist/ Courtesy Clerk

. Answering phone calls and appointment setting

. Keeping the store/ office clean, organized, and functional for next

day operation

. Earned compliments from clients on my great customer service skills

. Assisted customers in anything they needed such as; collecting

groceries, and/ or helping them to their car

. Alerting when appointments have arrived

Bilingual Telemarketer/ Floor Manager

. Designated as floor manager after two months of working

. In charge of all bilingual telemarketers within the company

Employment History

. Sept. 2008- Present AR Analyst Prommis Solutions ($13.75 hr.) San

Diego, CA

. Feb. 2008-Aug.2008 Receptionist Kids Hair ($8.00 hr)Salon San Diego,

Ca

. July 2007- Jan. 2008 Sales Associate Production Mobile ($13.00 hr) San

Diego, Ca

.

. Feb. 2007-July 2007 Receptionist Elizabeth Bridal and Formal ($7.75

hr) El Cajon, Ca

. June 2005- Oct. 2005 Courtesy Clerk Ralphs Supermarket ($7.75 hr)San

Diego. Ca

. June 2004- Oct. 2005 Manager/ Telemarketer Premier Mortgage ($12.00

hr) San Diego, Ca

*References Available upon Request

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