Customer Service Medical Assistant

Falguni Patel

**** **** ********* ****

Henrietta, NY 14467

Phone: 978-***-****

E-mail: *********@*****.***

OBJECTIVE: A highly responsible and skilled registered medical assistant

with excellent customer service skills seeking full time

position in a busy medical setting

QUALIFICATION SUMMARY:

. Over 5 years of experience in providing quality customer service

. Excellent in operating Windows XP, Vista and Macintosh, Microsoft

Office, Outlook, and Internet

. Able to perform EKG, throat culture, urinalysis, urine HCG test, fecal

occult test, capillary puncture, and snellen eye test.

. Knowledge of ICD 9 CM, CPT and familiar with Medical Manager software

. Multilingual in English, Hindi, Gujarati and Marathi

EDUCATION:

The Salter School,

Fall River, MA

Professional Medical Assistant

Certificate, 5/09

Bristol Community College

Fall River, MA

Medical Coding/Billing

Certificate, 5/08

EXPERIENCE:

Starwood Hotels & Resorts, Fallriver, MA

4/10-Present

Reservation Sales Associate

. Handle calls from travel agents, loyalty program members, hotels and

the general public

. Confirm, modify, cancel and make reservations while providing

information regarding

Starwood properties with an emphasis on sales

. Provide excellent customer service that exceeds guest expectations

University of Medicine, Warwick, RI

3/09-5/09

Medical Assistant Extern

. Greeted patients and measured vital signs, such as pulse rate,

temperature, blood pressure, weight, and height, and recorded

information on patients' charts

. Prepared treatment rooms for examination of patients as well as

sanitized and sterilized medical instruments

. Kept billing records, entered financial transactions, and computed and

mailed medical records on a regular basis

Comfort Inn, Seekonk, MA

9/04-3/09

Front Desk Receptionist

. Conducted guest check-ins, check-outs and recorded reservations

utilizing professional hotel software

. Efficiently resolved guest complaints and ensured guests received best

possible service

. Effectively computed bills, collected payments and made changes for

guests as needed

. Developed and utilized marketing team management, interpersonal, and

decision making skills

CERTIFICATIONS:

. Certified Registered Medical Assistant from American Medical

Technologists

. CPR Certified from American Heart Association

. Certified in Medical Coding and Billing

Contact this candidate