Project Manager Customer Service
Resume:
NIRMALA C
SUMMARY
I am a Senior Technical Recruiter with 5 years of experience who is
dedicated and confident in driving business objectives with an eager
determination to succeed, bringing talent, skill and drive to this current
days' competitive market. With knowledge and experience of vast trades,
industries, and changeable environments, I have the ability to lead by
example by remaining focused and goal oriented. I demonstrate being
resourceful and organized with a strong attention to detail. I also have
acquired and practice strong interpersonal skills with excellent written
and oral communication skills. I always present a professional attitude and
personality, Sales and Marketing contributions, team orientated as well as
independent and am a creative thinker with great work ethics and absolute
customer service. Additionally, I am able to successfully build and
maintain professional relationships.
SOFTWARE SKILLS:
Java, .Net, Data Warehousing, Informatica, COGNOS, Oracle, SQL Server
Microsoft Word, Excel, Microsoft Outlook, Excel Spreadsheets, and Explorer,
Internet Search engines, PDF Documents and basic HTML.
Highly skilled in sourcing job boards such as: Dice, Monster,
CareerBuilder, Hot jobs, Social networking,Telecom Careers, Cal-jobs,
Healthecareers, Biospace etc. and working with multiple consultant
agencies.
EDUCATION:
Bachelors' in Computer Science (B-Tech)
Visa Status:
Permanent Resident
WORKING EXPERIENCE:
Itrendz Inc, Edison June 09-
Till Date Sr. Technical Recruiter
. Obtained job requirements from account managers to recruit contract
and full time placement candidates.
. Recruited candidates for Federal and State Government clients for the
requirements like financial analysts, compliance business analysts
etc.
. Sourced the candidates using various tools like company's database,
job boards, socialmedia sourcing, referrals and organized the
submission process by using TPS recruitment process.
. Did background checks for the candidates.
. Briefed candidates on matters concerning ASAP's history, benefit
options, client and work environment, position description, location
and duration of project.
. Facilitated technical screenings of the candidates utilizing online
testing or arranging a technical screening to determine candidates
technical aptitude and further explained the project and the
environment at the client site.
. Negotiated rates and salaries with candidates; ensured the candidates
were closed on the positions and submitted their resumes to the
marketers for submission to the hiring managers at the client sites.
. Used TPS application tracking system.
. Interviewed potential candidates for various client positions to
insure their skill sets and soft skills matched the client's needs
thereby developing an in-depth understanding of the candidate's
skills, aptitude and aspirations.
. Interviewed and hired the qualified candidates within US (L1 or L2
visas) or from other countries for H1-B processing.
. Acted as a liaison between the candidate and the law firm for H1-B
processing.
. Also recruited candidates for medical requirements like Gynecologic
Oncology, Gynecology, Nurse Practitioner, Obstetrics and Gynecology,
Occupational Therapy, Optometry, Oncology, Pediatric Cardiology,
Pediatric Gastroenterology, Psychiatric Nurse, Social Worker, Speech
Pathology, Speech Therapy etc.
Enternet Business Systems, Edison
Sep 06-June 09 Sr. Technical Recruiter
. Obtained job descriptions from the client in order to recruit contract
and permanent placement candidates on their work site.
. Recruited candidates with financial domain experience like java
developers with heavy equity or fixed income trading systems, PMO
project Manager-Financial Data Warehousing, Object Orientated
Programming C++ or C# with equity and financial research, Financial
Services regulatory reform with PMO experience for potential clients
like UBS, Citi Group, etc.
. Sourced candidates using various tools and techniques such as
databases, job boards, and candidate or client referrals.
. Reviewed candidate resumes and determined their suitability for
placement into specific position opportunities at client sites.
. Interviewed potential candidates for various client positions to
insure their skill sets and soft skills matched the client's needs
thereby developing an in-depth understanding of the candidate's
skills, aptitude and aspirations.
. Briefed candidates on matters concerning ASAP's history, benefit
options, client and work environment, position description, location
and duration of project.
. Facilitated technical screenings of the candidates utilizing online
testing or arranging a technical screening to determine candidates
technical aptitude and further explained the project and the
environment at the client site.
. Negotiated rates and salaries with candidates; ensured the candidates
were closed on the positions and submitted their resumes to the
marketers for submission to the hiring managers at the client sites.
. Prepared candidates for client interviews by counseling them of
client's work environment, reminding them of proper interview
etiquette and providing any helpful feedback from previous candidate
interviews.
. Scheduled candidate interviews with the clients and followed up on the
feedback.
. Managed onsite/offshore requirements.
. Maintained strong and accurate candidate records in the company's
database to ensure all candidate comments and feedback from clients
were updated.
. Maintained working relationships with candidates placed at client
sites.
. Updated weekly activity reports to monitor the status of pending
candidate submittals.
. Participated in weekly status meetings with the principals of the
company, marketers, HR Managers and other recruiters.
. Placing candidates on our own payroll with different skill sets.
INNOVA Health Systems Inc, India
Aug 05- Jan 06 Business
Analyst
Innova is a Technology Infrastructure provider focused on establishing a
niche in providing Technology solutions to the evolving health care
industry in India. Meditraffic.net is a comprehensive medical portal
catering to the health care information needs of both the medical
professionals and common people. Health i Connect is an in-house project,
whose main objective was to provide storage and retrieval solutions for
large size of patients database at various hospitals under one network.
Tele Medicine was an in-house project too whose main objective was to cater
to the health care needs of rural India where access to health care was
very poor.
Responsibilities:
. Participated in preparing various documents like the Vision and Scope
documents and User Guides for the Projects.
. Prepared detailed Design documents to translate business process
effectively for developers and product managers using MS Visio
. Obtained access to and interviewed SMEs through JAD sessions
. Planed, managed and tracked SDLC (Software Development Life Cycle)
using MS Project.
. Developed business requirements document (BRD) and functional
requirements Documents (FRD).
HAL, India
Feb 04-Mar 05
Informatica Developer/oracle Developer
Developed Inventory Control Data Warehouse project. The Data Warehouse is
used to generate reports, which keeps track of required inventory,
available inventory and provides functional support to the Material
Management department.
. Processed session data using threads and various tasks (session,
command etc.) and managed database connections and scheduled
workflows.
. Tuned performance of Informatica session for large data files by
increasing block size, data cache size, sequence buffer length and
target based commit intervals.
. Extensively used stored procedures and also worked with parallel
processing.
. Created snapshot for the transactional tables in distributed databases
and also created Triggers, Procedures and Functions for the backend
Development.
. Created shared folders, local and global shortcuts to reuse metadata.
. Worked on issues with migration from development to testing.
. Created cubes using Cognos Power Play Transformer.
. Generated reports using Cognos Power Play.
Environment: Informatica Power Center 5.1 (Source Analyzer, Mapping
Designer, applet Designer,Transformations), Oracle 7.3
and Erwin, Windows NT, Cognos 6.0, Oracle 8i, PL/SQL, UNIX Shell Scripting,
DB2 6.0, SQL Server 2000, Windows 2000/NT.
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