Technical Writer Manager

Joyce M. Uyeno

**** **** ****** ? Sacramento, CA 95819-4219

916-***-**** ? ******@*****.***

Professional Summary

. Over 20 years as a technical writer who is an organized, self-starter.

Experienced writing installation guides, configuration guides, system

administration guides, end-user documentation, and online help using

Microsoft Word and FrameMaker.

. Strong skills writing for technical and non-technical audiences.

. Extensive experience working with quality assurance and development

teams testing applications and providing feedback for user interfaces,

developing online help topics, and user documentation.

. Have experience preparing and presenting training materials to co-

workers and end-users.

. Strengths include strong organizational and communication skills, self-

starter, problem solving, working within teams, and adapting to change.

. Knowledge of computer applications including installations,

configurations, and their mode of operations providing information for

more clarity in writing for technical and non-technical audiences.

. Continuously working with Developers and QA Engineers to ensure

documentation accuracy and improve usability of the application.

Knowing the application or tool leads to concise and accurate

documentation.

Technical Skills

Software MS Office Suite; Adobe Acrobat Pro; FrameMaker; Web Works;

CoffeeCup; PaintShop Pro; JIRA bug tracking system;

ViewletBuilder; RoboHelp; WinHelp; WinZip; FrontPage;

PageMaker; Subversion version control application.

Hardware PC, Sun SPARC stations, Macintosh, HP3000.

Operating Windows XP, Windows 2003, Unix, SunOS, Ultrix, AIX, and

Systems VMS.

Languages HTML, Cobol, FORTRAN, HP3000JCL, and C. Familiar with: XML,

C++, JavaScript, and ASP.NET.

Training Preparing and presenting training materials for end-users

and co-workers. Received official Hewlett-Packard training

for giving presentations and preparing training materials.

Professional Experience

NEC of America (NECAM), Seattle, WA March, 2006-September, 2009

Active Voice, LLC was a division of NECAM during developing .NET unified

communications applications for voice, text, and email messaging on Linux-

based and Windows-based systems. Active Voice has since been acquired by

Applied Voice & Speech Technologies, Inc. in Bothell Washington

Technical Writer

Responsible for researching, developing, writing, and formatting online

help and printed documentation for installation of voice messaging

applications on Linux and Windows computers.

. Installed and taught myself how the .NET applications worked and wrote,

from scratch, online help topics for the end-user and administrator

interfaces.

. Rewrote Installation Guides, Administration Guides, and end-user guides

based upon my testing and use of the application as an administrator

and end-user.

. Recommended changes in the user interface: grammar, spelling, and

format.

Trainer

. Taught writing staff how to improve their use of FrameMaker and Word

templates.

. Assisted in updating document styles for a consistent company

appearance.

. SHPS, Inc., Seattle, WA October, 2001-December, 2005

SHPS Inc. (acquired Carewise, Inc.) provides a 24/7 Nurse line, Flexible

Spending Account management, and a .NET nurse line database application.

The application enables nurses to track patients and patient health

information while providing phone advice to the patient.

Senior Technical Writer

. Updated end-user documentation for nurses and development requirements

documents.

. Created templates for documentation.

. Organized directory structure for file server and within Visual

SourceSafe.

. Worked closely with a developer to develop an inventory control .NET

application running on PDAs. Provided feedback for user interface and

wrote the online help topics. Our goal was to eliminate the need for

hard copy documentation and provide as much assistance on the PDA as

possible.

Trainer

. Developed training videos for nurses supporting the 24-hour nurse line

based on feedback from nurses and developers.

Power TV, Inc., Cupertino, CA February, 2000-January, 2001

Power TV developed applications for Scientific Atlanta set-top boxes. I

worked with developers of the application for the end-user interface.

Acquired by Scientific-Atlanta and later by Cisco Systems.

Senior Technical Writer

. Updating and writing technical API and CDK documents for the operating

system.

. Interviewing developers and gathering information for updating

documentation.

Trainer

. Developing and updating FrameMaker templates for existing

documentation. Trained other writers in the use of these templates.

Pressler, Inc., Cupertino, CA March, 1999-February, 2000

Pressler, Inc. was responsible for developing software applications for SUN

Microsystems and Disney Americast cable services to manage their internal

systems for cable broadcast.

Technical Writer

. Researched, designed, formatted, and wrote Operation Guides and

Release/Installation Notes for head end system running on SUN UNIX

hardware.

SurgiCenter Information Systems, Lafayette, CA June, 1997-January, 1999

Technical Writer

SurgiCenter developed a computer-based application to assist in the

management of outpatient surgery centers. This included scheduling

patients, surgeons, billing insurance, billing patients, tracking supplies,

ordering supplies, and recording medical notes for each patient.

. Researched outpatient surgery application and wrote, from scratch,

online help and user documentation.

. Worked with knowledgeable team to resolve discrepancies between

"intent" of use and actual "required" use by the end-users. Sometimes

development has a different idea of how something should work versus

how the tasks are actually handled.

El Camino Surgery Center, Mountain View, CA August, 1994-March, 1997

Outpatient surgery center.

Information Systems Coordinator

. Provided technical support for MSS Compass based outpatient surgery

system application and Windows 3.11 computers.

. Coordinated with vendor to install 35 computer system with networking

and main server for networked application.

Technical Writer

. Wrote from scratch system support documentation, how to shut-down and

restart the MSS Compass product.

Trainer

. Planned, developed, prepared, and presented basic computer training and

outpatient surgery application for business office staff, nurses, and

physicians.

. Trained nurses, doctors, and business office how to use Windows

computer systems and Microsoft Office applications.

Stanford University, Palo Alto, CA January, 1994-August, 1994

Vascular Surgery division of Stanford University providing vascular care

for heart patients.

Administrative Assistant

. Provided support for head of vascular surgery department. Planned trip,

prepared seminar presentations, updated physician CVs, transcribed

medical reports, coordinated and hosted medical seminars.

Sterling Software, Mountain View, CA November, 1993-January, 1994

Software development company providing support to NASA programs.

Senior Technical Writer

. Edited, formatted, indexed, and created table of contents for existing

software manuals.

Frame Technology, San Jose, CA February, 1992-June, 1993

Developed FrameMaker software for use in desktop publishing. Acquired by

Adobe.

Print Production Manager

. Supervised staff of two in pre-print production activities. Verifying

consistent formatting, use of terminology, and consistent use of style.

. Prepared files for release to printers and performed blue-line, press,

and bindery checks of printed documents.

. Solicited bids from printers and worked with marketing and accounting

to obtain services.

Atherton Technology, Mountain View, CA June, 1989-February, 1992

Developed CASE software tools.

Senior Technical Writer

. Wrote, edited, and formatted user guides, reference manuals,

installation guides, and release notes for the tools.

Production/Shipping Control Manager

. Reorganized manufacturing and shipping department.

. Contracted with printers for Xerox Docutech printing of documents and

mass manufacture of software installation tapes.

Education / Training

Bachelor of Science, Computer Science

Business Administration (minor)

California State University of Sacramento, December, 1984

Associate in Arts, Computer Science / Accounting

American River College, Sacramento, CA June, 1980

Contact this candidate