Clifford J Smith

*** ********* *** ****

Warrensburg MO 64093-8382

(H) 660-***-****

(C) 660-***-****

abkyz3@r.postjobfree.com

OBJECTIVE

Seeking a start to my career as a Help Desk Specialist where my technical training, problem

solving abilities, and communication skills will be utilized to increase overall company

efficiency.

SUMMARY OF QUALIFICATIONS

• Microsoft Certified Technology Specialist (MCTS)

• An outstanding communicator with a strong record of problem-solving, decision making,

and enhancing the quality of operations.

• Have 5+ years diverse administration experience with a broad base of technical skills in

hardware, networking, and web applications.

TECHNICAL SKILLS

• •

Visual Studio 2005 SQL Server 2005 & 2008

• •

C# .NET 2.0 XHTML

• •

ASP .NET 2.0 and 3.5 CSS

• •

ADO .NET MSWindows95/98/2000/XP

EDUCATION

UNIVERSITY OF PHOENIX; Kansas City, MO August 2010-January 2013

Bachelors of Information Technology (18 credits)

CENTRIQ TRAINING; Leawood, KS November 2007-March 2008

Application Developer in C#.NET Program

PROFESSIONAL EXPERIENCE

HELPDESK CUSTOMER SUPPORT ANALYST August 2010-Present

GREAT PLAINS TECH SERVICES/SPRINT CONTRACT Overland Park, KS

• Answer nationwide telephone calls in regard to building maintenance/ repair issues.

• Create work orders for any repair needed using descriptive and precise location detail.

• Monitor email actively for any incoming emails or chat requests for clients needing repair

nationwide and respond in a timely matter.

SYSTEM ADMINISTRATOR March 2010-August 2010

CENTRAL AUTOMOTIVE REPAIR Warrensburg, MO

• Enter commands and observe system functioning to verify correct operations and detect

errors.

• Set up equipment for employee use, performing or ensuring proper installation of cables,

operating systems and appropriate software.

• Install and perform minor repairs to hardware, software, or peripheral equipment,

following design or installation specifications.

• Gather all information necessary to create a ticket for work to be performed by the

mechanical team.

WEBSITE DEVELOPER March 2009-March 2010

CHRISTIAN MOTORCYLIST ASSOCIATION Warrensburg, MO

• Design, develop, and implement website for approximately 30 employees’ usage during

fundraisers.

• Maintain and update website periodically as requested by organization.

• Purchase domain space and post the website up for public usage when requested.

SOFTWARE SUPPORT ENGINEER/ WEB DEVELOPER June 2008 to February 2009

VISUAL DATA SOFTWARE Lawrence, KS

• Perform revision, repair, or expansion of existing programs to increase operating

efficiency.

• Program email application using ASP.NET 2.0 and 3.5 with SQL Server for new addition

to product.

• Write, update, and maintain computer program and software packages to handle specific

jobs such as tracking inventory, storing or retrieving data, or controlling other equipment.

• Maintained professional atmosphere while providing level 1 & 2 support via telephone or

email to 100+ customers.

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