Ashley johnston
**** ***** ***** *** *********, WI 532**-***-*** 7030 *******@*****.***
Objective
To obtain a career where I can utilize the skills I have learned and help drive results for a growing fast paced
company.
I thrive in a fast paced working environment that requires attention to detail with the ability to multitask. I am able
to adapt to change quickly and am a very fast hands on learner.
Efficient with Microsoft Excel, Word, Powerpoint, Visio, Outlook, and Adobe Acrobat. Typing speed is 90+ wpm.
Key Skills
Office Management Report & Document Preparation Time Management
Teambuilding & Supervision Critical Thinking Skills Meeting & Event Planning
Staff Development & Training Detail oriented
Experience
Secure One Data Solutions, Phoenix, AZ Oct 2009 Present
NDP Supervisor, Oct 2009 to Sept 2010
Directly supervise a clerical team that processes applications and prescriptions for
enrollment in patient assistance programs for McKesson Specialty.
Maintain and update departmental Process Flows, daily production sheets, attendance
logs, and employee files.
Perform patient research for specific medications and availability.
Work with the NDP Pharmacist to make sure all medications available through our
program are up to date and all training materials are accurate for processing prescriptions.
Credit Solutions, Dallas, TX 2005 2009
Outsource Management Advisor, January 2009 – October 2009
Contract Analyst Manager, July 2007 – January 2009
Contract Analyst Supervisor, February 2005 – July 2007
Hired as a Contract Analyst; promoted to Supervisor fall of 2006 and again to Manager in summer of 2007
as a result of good performance.
Provided internal support to the Sales department, along with other departments within the company
including Settlement and Client Services.
Worked with Sales Executive Assistants to research commission and sales report deficiencies.
Maintained spreadsheets, training manuals, organizational charts, and process flow charts for departmental
processes.
Worked with IT and Project Management to enhance business processes to ensure quality and lower
business expenses.
Assisted in leading the transition of moving the Contracts department processes to a contracted company,
traveling quarterly for training.
Acted as a liaison between internal departments and third party company to answer questions and
concerns.
Audited agents’ production and maintained audit spreadsheets to ensure they maintain a
90% accuracy or above.
Performed extensive internet research for State and FTC laws to maintain the Company
Enrollment Guidelines.
Education
Berkner Highschool, Richardson, TX 2004
Academic Diploma
ITT Tech, Greenfield, WI 2012
Associates in Computer Networking Systems