Customer Service Sales

Kama P. Barnes

**** ****** *** **. *******, NC **616

T: 919-***-**** E: ********@*******.***

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Recent college graduate with sales experience in a major retail department

store. Proven outstanding product knowledge, customer service and sales

leadership resulting in increased revenue.

Education

Hampton University - Bachelor of Science in Business Marketing, May 2009

Major Accomplishments

Macy's No. 1 sales associate in the entire store

Macy's consistent top 10 sales performer

YMCA Counselor of the week

Most Valuable Player Award for Hampton University Cheerleading

Experience Profile

Retail Sales

Sales Associate

November 2009 - present

Macy's Department Store

Extensive product knowledge; outstanding communication skills in engaging

customers about the benefits to gain from becoming a Macy's star rewards

card holder. Top performer in a fast-paced environment that relies on a

great memory to multitask in order to provide the best customer service in

a timely manner.

Sales Associate

May 2008 - August 2008

Bath & Body Works

As a sales associate, I worked directly with customers to understand their

needs and what brought them into the store. With this understanding, I

recommended the best products and solutions that specifically addressed

their needs. The keys to getting customers to buy from me included:

. Understanding the products and promotions

. Listening to my customers and understanding their needs and why

they came into the store

. Recommended good, better and best products that not only addressed

the customer needs and resulted in the sell but also up-sell

results as well

Summer Youth Counselor

June 2004 - August 2006

A.E. Finley YMCA

As a youth counselor, I received the rich rewards of nurturing my

leadership skills while developing the youth assigned to me. Activity

planning and implementation of programs played an important role in my

responsibilities and in mentoring my kids.

Community Service & Church Involvement

Relay for Life Community Service (2002-2003)

Habitat for Humanity, Biltmore Hills Project in Raleigh, NC (2003)

Member of St. Paul A.M.E. Church Youth Program & Food Shuttle Mission

(1998 - 2004)

Member of St. Paul A.M.E. Church Choir (1992 - 2005)

Attended leadership conferences at North Carolina A&T (2002-2003)

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