Software Computer

ROBERT W KOCH

*** *** ****** **** 636-***-****

Chesterfield, MO 63005 ******@******.***

Job Objective

Seeking a position as Computer Tech Support in an organization where I can utilize my experience and skills for

the successful completion of each job task.

Summary of Qualifications

• In-depth technical knowledge of the Microsoft Windows environment operating within a corporate network

consisting of Microsoft Network Client and TCP/IP protocol

• Experience with Windows 2000/XP/Vista/Windows 7 – Primary experience is with XP

• Experience with Active Directory in creating computer accounts

• Strong and effective customer care and desk-side support skills

• Skilled in hardware and software testing, evaluation and analysis

• Excellent hardware and software diagnostic, troubleshooting and upgrade skills

• Experience with Microsoft Office components (XP and 2007)

• Experience with Blackberry devices, configuration, activation, etc.

• Skilled in installing and testing personal computers, printers, and other peripherals

• Excellent written and oral communications skills

Work Experience

I T MANAGEMENT AT&T (SBC), St. Louis, MO June, 1968 – January, 1992

• Various supervisory and managerial positions in computer operations, telecommunications support and

software development

COMPUTER TECH SUPPORT Monsanto Company, St. Louis, MO October 1992 – August 2010

• Provided technical training and support to users of company's personal computers through telephone and on-

site related to desktop hardware, software and networking issues.

• Performed hardware diagnostics and performed minor repairs and upgrades.

• Planned and designed personal computer support systems.

• Installed and tested personal computers, printers and other peripherals.

• Configured operating system, shrink-wrap programs and applications software programs.

• Resolved desktop/laptop hardware and software technical issues and interacted with end-users to identify

current computing environments.

• Performed Windows operating system repair on damaged systems that were inoperable.

• Performed data recovery on failed hard drives to the extent possible utilizing data recovery software.

• Configured wireless networking and remote access VPN for laptop computers.

• Cleaned malware/viruses from customer’s machines.

• Analyzed Windows system crash dumps and applied corrective modification or driver.

• Performed troubleshooting related to network connectivity at the workstation level.

• Analyzed computer performance issues and implemented steps to improve the performance level.

E ducation

Bachelor’s Degree – Business Administration

Master’s Degree – Business

Emporia State University

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