Customer Service Data Entry

JAMIE SEBREE

*** ******** ***, **********, ******** 40214

Home Phone: (502) 641 - 4208 **********.****@*****.***

An organized, and dedicated professional with solid experience specializing in data entry seeking

employment with the opportunity for intellectual growth and potential advancement.

SUMMARY OF QUALIFICATIONS

• Over 5 years of experience working within a detail oriented data entry environment.

• Impressive transcription skills of 90/wpm on a keyboard and 15,000+/kph on a 10 key with 100%

accuracy.

• Ability to easily and rapidly adapt to new software, programs, procedures and learn new

responsibilities.

• Well-organized and self-motivated individual.

• Track record for consistently meeting goals and delivering a high level of job performance.

• Proven aptitude to accurately utilize software such as Microsoft Office tools including Word, Excel,

Access, and PowerPoint. As well as other programs such as Microsoft Great Plains and Adobe

Photoshop.

• Capable of operating multiple systems/programs simultaneously in order to complete the necessary

tasks along with great telephone and communication skills.

• Able to work with minimum supervisory guidance and anticipates needs before arising.

PROFESSIONAL EXPERIENCE

Orr Safety Corporation, Louisville, KY:

Accounting Clerk April 2008 – Present

• Analyzed and processed inventory, drop shipment, and warranty vendor invoices into Microsoft Great

Plains and Mas200 on a daily basis.

• Verified our purchase price in Microsoft Great Plains system against vendor invoices to ensure proper

pricing, also ensured correct item numbers shipped versus invoiced.

• Worked closely with our purchasing department to approve or fix any invoice cost variances.

• Confirmed selling costs to validate appropriate gross margins.

• Established close relations with our customer service department to correct any errors pertaining to

selling prices, freight inquiries, or duplicate shipments to customers.

• Communicated daily with vendors regarding subjects such as: status of payments, payment

deductions, tracking information/PODs, along with any additional problems or concerns.

• Processed daily check runs and ensured invoices were paid in unison to vendor’s payment terms and

prioritized according to a managed weekly budget forecast.

• Handled appropriate management approved expenses for the company.

• Filled in as a replacement for front desk receptionist when needed. Managed telephone switchboard,

greeting customers/vendors, and scheduled meeting rooms.

Pegatron/Asus Technologies, Jeffersonville, IN:

Production Lead: (June 07~ April 08) 2006 – April 2008

• Managed and supervised cable modem repair line consisting of 8 data entry, 15 repair

technicians, 1 PO coordinator, and 6 various testers.

• Directed repair line to repair or replace units within 25 calendar days turnaround time.

Previously took recognition of improving our TAT from 85% overdue to 0% overdue for a

consecutive 4 months and did not reach above 10% overdue within the last 6 months of

employment.

• Coordinated and consulted with customers to ensure 100% quality satisfaction by

implementing visual inspection checklists utilizing a quality improvement access database.

• Performed weekly and monthly repair actions reports, very detailed production and exchange

reports, employee performance evaluations, and reviews.

• Played vital role in company’s ISO 9000 certification by maintaining and updating all SOPs

along with document control and also staying in compliance with ESD procedures

• Instrumental in helping design, produce, and implement the main eRMA database system

which tracked all units with repair information.

• Worked closely with purchasing department to order various parts and supplies according to

usage history and depending on demand.

Administrative Assistant: (December 06~ June 07)

• Responsible for duties which included but not limited to: answering phone calls, taking

messages, attendance of 500+ employees, reports and specials assignments asked of by

management.

• Responsibilities also included: approving/denying bonus requests, approving/denying time

off, checking time sheets before submitting to payroll, and filing various documents.

• Daily use of Microsoft Excel, Word, Outlook, and Access as well as telephone switchboards

and company eRMA database.

Production Coordinator: (June 06~ December 06)

• Responsible for filling orders according to 25 day turnaround time.

• Determined how many repaired versus new units were needed, expedited units through

various stages of repair, both physically and computer database-wise.

• Accountable for efficiently training new employees on different fields of data entry and test

stations.

Winfield Resort, Gulf Shores, AL:

Receptionist: January – December 2005

• Greeted guests to the resort upon arrival and departure.

• Electronically checked guests in and out using a specially designed database.

• Scheduled resort reservations and managed a multiline switchboard.

• Preformed nightly reports and ordered items according to management requests.

EDUCATION

Jefferson Community and Technical College – Louisville, Kentucky:

• Associates of Applied Science majoring in English

• Anticipated graduation date of Spring 2011

• Currently a full time online student maintaining a 4.0 GPA

• Recently recognized on the Dean’s list of Spring semester 2010

• Member of Phi Theta Kappa

Jefferson Community and Technical College – Louisville, KY:

• High School Equivalency Diploma, 2006

Escambia High School – Pensacola, FL:

• General Studies 2002~2004

OTHER

• Red Cross CPR/First Aid Certified (Expires in May 2011)

• Telephone Switchboard trained (over 200 extensions)

Contact this candidate