Customer Service Supervisor
Resume:
TROY BILBO ***** w. aSHLEIGH MARIE DR.
BUCKEYE, ARIZONA 85326
*********@*****.***
OBJECTIVE Skills
Seeking a fulfilling and challenging Network Engineering
position where my abilities, training, and experience will Virtual
present opportunities to better myself through a long-term Machine
commitment. technology
(VMware)
EDUCATION
VBscript
Network Engineer, Bachelor of Science June 2009 - May 2011
University of Advancing Technology, Tempe, Arizona Windows
GPA 3.5/4.0 Server 2003,
2008
Studies focused in server administration, client system
administration, IT project management, and technical Windows XP,
planning including deployment plans. A script was created Windows 7
using VBscript logging off end-users for timed inactivity.
CompTIA A+
EXPERIENCE
Cisco
Output Service Specialist February 2007 -
Present Microsoft
University of Advancing Technology, Tempe, Arizona office
This position required coordination and collaboration with AS400
Marketing for recruitment-based activities, which included
inventory management, timely output of CampusVue related
activities, and high volume output. Internally,
customer-service was achieved through positive approaches
with co-workers and students. In addition, the willingness
to go above and beyond, ensure timely and accurate
completion of work orders, a keen attention to detail and
being a mentor and trainer for Federal Work Studies (FWS)
furthered my skills in customer service.
Dock Supervisor June 2006 -
November 2006
Central Freight Lines, Phoenix, Arizona
As a dock supervisor, I managed employees in a terminal
dock, which involved instructing and securing quality
elements to ensure safe travel of customer's packages.
Duties also include employee hours, create team chemistry
and ensure that all employees are competent in the job
assigned. Direct connections with line haul to coordinate
movement on trailers for delivery was sometimes required.
Assistant
March 2004 -June 2006
Bilbo Baggs Sportswear, Glendale, Arizona
Handled floor sales and assisted customers with purchases,
designed and implemented new clothing styles, and assisted
in daily bookkeeping and monthly statements. In addition,
the position was tasked with developing special sale
promotions for wrestlers, weightlifters and
figure competitors that helped receive new clients
Supervisor- Night Shift March 2001 - March
2004
UPS, Phoenix, Arizona
As a supervisor, I developed management skills working with
Union and Non-Union employees in a hub warehouse setting.
Positive influences to a team setting allowed me to
demonstrate and train employees on proper mechanics specific
to their job. I was successfully responsible for the
inbounds and internal transfer of packages inside the hub
at an expected rate set by managers. In conjunction with
co-workers, duties include employee hours, employee
recognitions, employee disciplinary actions, and updates on
changes in the system that would affect areas inside the
hub.
ACTIVITIES & AWARDS
Volunteer, United Way, 2003
Participant, HP Solutions Playbook Challenge for the Avnet
TechGames
School Contributor, To ensure that all students have equal
use to a machine without having to search around for an open
machine, I designed a script using VBscript that will log
users off a local machine after a designated time of
inactivity
Published in January 2010 Volume 8 issue 1 of The ISSA journal
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