Project Manager Quality Assurance
Resume:
David P. Hendry
Bedford, MA **730
781-***-**** *******@*****.***
Senior Technical Writer
Communications professional with over 20 years of technical writing and
project management experience. Self-starter with proven ability to plan,
research, and produce both written and on-line documentation.
. Skilled at producing software and hardware manuals.
. Designed and created help systems.
. Created business policies and procedures documents (printed and web-
based).
. Comfortable working with technical staff as well as with publications
team.
. Committed to identifying user needs, gathering all required information,
and presenting information so that it is easy to find and understand.
Tools
FrameMaker Information mapping FORTRAN 77 (course)
WebWorks UNIX C (course)
JavaHelp Windows VAX assembly (course)
Acrobat Professional Mac OS Excel
Microsoft Word Visio TeX
PowerPoint Screen capture (Paint HTML
Shop Pro, Hijack, Snagit,
XV)
Experience
Sonus Networks, Westford, MA, August 2010 to present
Leading producer of IP telephony software and hardware solutions.
Technical Writer (contractor)
Creating user and installation guides for new network analysis software
tools.
Sarnoff Corporation, Princeton, NJ, March 2010 to August 2010
Developer of advanced vision processing software and hardware.
Technical Writer (contractor)
Planned and wrote documentation set for development board and SDK for video
processing chip.
. Determined scope and content of guides by reading functional
specifications, interviewing developers, and working with products.
. Created ten installation, operation, and quick start guides in five
months.
Sonus Networks, Westford, MA, 2004 to 2009
Leading producer of IP telephony software and hardware solutions.
Principal Technical Writer
Wrote and updated operations guides and installation/upgrade guides for
various voice over IP products used by service providers.
. Documented SS7 signaling gateway operations (including GUI, CLI, and
API), hardware setup, and software installation/upgrade.
. Maintained a software installation/upgrade guide for a network element
management system. Improved guide by separating multiple installation and
upgrade scenarios into individual linear tasks and by describing the
purpose and applicable scenario for each task in a set of post
install/upgrade tasks.
. Determined scope and content of guides by reading functional
specifications, interviewing developers and quality assurance personnel,
meeting with customer support personal, attending project team meetings,
and working with products.
. Filled in as needed to document other products, including IMS S-CSCF,
media gateway, and access node for fixed/mobile convergence. In addition
to documenting new features, I improved existing material.
. Improved department productivity and consistency between guides by
researching/writing/revising material that was common to multiple
products and making this material available to other writers as
FrameMaker text insets with conditional text.
. Created supporting graphics with Visio and FrameMaker and captured GUI
screens with Paint Shop Pro.
. Used info mapping/structured writing concepts to label and chunk
material.
. Tech pubs project leader for major release and member of cross functional
team. Communicated tasks, schedules, and technical updates to
publications group.
. Initiated and drove efforts to produce a technical approach to tasks that
development had not addressed.
. Improved products by reporting errors and inconsistencies in
specifications and software.
Lucent Technologies, Westford, MA (formerly Cascade Communications/Ascend)
1996 to 2004
Producer of ATM and Frame Relay switches.
Principal Technical Writer
Wrote and updated operations and installation/upgrade guides and help
systems for network management products.
. Documented operations and installation/upgrade for an SNMP fault manager
(server and client) and designed/produced first help system.
. Documented operations and installation/upgrade for network statistics
server.
. Documented operations and installation/upgrade for new network management
system (Java based). Designed and produced JavaHelp for system. Created
style guide for help and led other writers who contributed to project.
. Wrote a hardware installation guide for a new ATM switch. Identified and
documented all topics, identified all required illustrations, and managed
contract technical illustrator.
. Determined scope and content of guides by reading functional
specifications, interviewing developers and quality assurance personnel,
attending project team meetings, and working with products.
. Used info mapping/structured writing concepts to label and chunk
material.
. Created supporting graphics with FrameMaker and captured GUI screens with
Hijack and XV.
. Initiated automatic change notification from off-shore developers so that
late changes to the GUI would be captured in guides.
The MITRE Corporation, Bedford, MA, 1988 to 1996
Federally Funded Research and Development Center.
Senior Writer/Editor
Wrote/edited material for internal and government audiences and acted as
project manager on publications projects.
. Wrote software user guide for new project management software.
. Wrote user guides for newly introduced Oracle financial software. Created
style guide and led other writers who contributed to project.
. Edited training materials for financial re-engineering project and
assisted with classroom training.
. Wrote new corporate property policies and procedures that resulted in
compliance with government regulations. Produced as both paper and web-
based documents. Created style guide and led other writers who
contributed to project.
. Wrote articles explaining technical projects to non-technical audience.
Transformed detailed technical explanations into understandable concepts
and highlighted purpose of project.
. Edited computer, mathematics, and engineering technical reports. Pointed
out content errors and inconsistencies, worked with authors to
communicate message more clearly, and helped authors identify their
message.
. Wrote company style guide for presentation of equations.
. Was publications project manager on teams that included writers, graphic
designers, illustrators, compositors, and print shop staff. Determined
client needs, developed and monitored budgets and schedules, and ensured
quality of products.
. Project managed creation of first company technical journal, which
included introducing TeX to compositors.
Raytheon Service Company, Burlington, MA, 1982 to 1988
Provider of technical support services to the military.
Technical Writer
. Edited, rewrote, and verified technical accuracy of operator and
maintenance guides for the PATRIOT
. missile system.
. Proofread typeset material and checked camera-ready pages.
Hughes Aircraft Company, Los Angeles, CA, 1980 to 1982
Aerospace and defense contractor.
Technical Writer
. Updated operator and maintenance manuals for an aircraft weapons system.
. Learned language for automatic test station and created functional
diagrams of the test program.
Education
BS Mathematics, St. Lawrence University, Canton, NY
MS Engineering Management, Northeastern University, Boston, MA (major in
operations research)
Awards
Society for Technical Communication: Awards of Distinction, Award of
Excellence, and Awards of Merit (Boston Chapter), Awards of Merit
(International competition)
Contact this candidate