Human Resources Customer Service

Location:

Posted:

September 20, 2010

Jennifer Swanson

Meriden, CT *****

Objective: To apply my knowledge and extensive work experience in Human Resources

Qualifications: I am an experienced, energetic professional with excellent

computer and people skills.

I am currently responsible for customer retention, and assist in making our

departments align with sears overall goals and values to help improve customer

satisfaction.

Bilingual-Spanish

Education New Britain High School, New Britain, CT graduated 2002

Currently enrolled at DeVry Online for Business Administration, majoring in Human Resources

Work Experience 09/2002-12/2002 SEARS sales associate Meriden, CT

* Sales associate for men, women and children

* Implemented sales and promotions

01/2003-04/2007 SEARS office associate Meriden, CT

* Customer service representative

* Assist calls pertaining to complaints, satisfaction, and product

and billing questions

* Data entry

* Train new hires

* Prepare weekly work schedules

* Responsible for counting money from previous day before bank pickups

* Responsible for investigating over/short from the store

04/2007-present SEARS Human Resources Meriden, CT

* Responsible for payroll processing through TPC and SSG

* Liaise for payroll regarding new hires, termination, transfers,

promotions, and any other matter regarding pay/benefits.

* Unemployment claims

* Recruiting and hiring

* Coordinate FMLA and short term disability paperwork

* Maintain and ensure compliance of personnel files are in order to

meet federal, state, and local requirements.

* Keep track of employee address changes, changes in job title and

other personal information.