Customer Service Quality Assurance
Resume:
Reah Romeo
Huntsville, Alabama, 35816
****.*****@*******.***
Education Bachelor of Science, Computer Information May 2010
Systems
GPA: 3.51
Oakwood University, Huntsville
Major: Computer Information Systems
Minor: Information Technology
Minor: Business Management
Related course work: Fundamentals of Systems
Development, Information Systems in the
Organization, Digital Computing and Logic,
Programming of Business Systems in C,
Management of Business Networks, Advanced
Business Networks, Web-Based Programming,
Web Design and Multimedia Applications,
Information Policy, Information Security,
Database Design and implementation, Project
Management, Human Resources, Cost Accounting
Skills/Abiliti Computer Information Systems/ Information
es Technology
Troubleshooting system problems
Network installation, setup, and maintenance
Created a database driven website for the Literature
Evangelist Training Center
Created an Inventory Program for the Literature
Evangelist Training Center
C Programming, HTML, ASP.Net, Visual Basic Programming,
SQL
Website design and Implementation using CMS (Content
Management System)
Leadership
Served as Oakwood University Computer Club Events
Coordinator, Mkono-Nia Drama Ministries Treasurer,
Literature Evangelist Training Center Treasurer.
Underwent Oakwood University Leadership Training course
Dean's List 2006, 2007, 2008, 2009
Carnegie Mellon University, Pittsburgh, PA (June 2009-
Work Experience July 2009)
Technical Quality Assurance Manager
Standardized Coding Ethics
Designed, managed and implemented database for a new
information system
Created a volunteer mentor system for the Light of Life
Homeless Shelter using the Information System lifecycle
Pegasus Technology, St. John's, Antigua (June 2008 -
August 2008)
Technician
Technical troubleshooting
Designed a telecommunication system for a developing
company
Created programs for a new, developing hotel systems
configuration
Oakwood University, Huntsville, Alabama (August 2006 -
May 2007)
Dean's Assistant
Resolved Student Complaints
Supervised Dorm Receptionist
Encouraged compliance with Administrative Policies
Caribbean Star Airlines, St. John's, Antigua (October
2004 - July 2005)
Reservation Agent
Completed travel arrangements
Resolved customer complaints
Troubleshooting
My Department received a generous bonus as a result of
increased sales over the previous quarter by EC$ 1
million.
Siboney Beach Club, St. John's, Antigua (July 2004 -
October 2004)
Receptionist
Assisted with making reservations
Customer Service Representative
Communications specialist
Vendor Liaison
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