Manager Software

Michael DePasquale

*** ********* **., ****** ****, NJ 07306 . 201-***-**** .

**********@*****.***

Objective

To continue my career in Desktop Support and acquire new skills in order to

advance with the changing technology

Summary

Talented and accomplished Information Technology professional with

extensive background in Software/Hardware, Support and Installation

including Trade Floor Support

Technical Skills

Operating Systems: Windows 95/98/NT/2000/XP/Windows 7

Networking: LAN/WAN, TCP/IP, Wireless Network, Ethernet and VPN including

VPN using token authentication to connect

Applications/Tools: MS Office 97/2000/XP/2003/2007, MS Outlook, Visio,

Project, Crystal Reports, Lotus Notes, Lotus Domino, Active

Directory, CITRIX, Symantec Antivirus and Ghost, 3270 Host

Emulation, Netscape Navigator, Internet Explorer 6,7 and 8,

PC Anywhere version 9/10, Remedy Ticket Software, and

various trading applications, VPN Client (Cisco), SAP

account admin

Hardware: PC - Assemble and repair laptop and desktops (IBM Compatible,

Dell, Compaq, Hewlett Packard, etc.) including hard drives,

memory, and components that support video, networking, and

multimedia capability as well as peripheral devices (CD-

ROM, printers, SCSI devices, etc.). Also multiple HP

printer Certifications. And Blackberry device support

including Desktop Manager and BES server. Setup and

configure wireless routers and portable air cards

Professional Experience

Gotham, Montvale, NJ

3/08 - 7/10

On assignment at EisaiInc (a pharmaceutical company)

Desktop Support\Helpdesk

( New hire setups. Including creating accounts in Active Directory

( Troubleshoot and repair Desktop and Laptop hardware and software

issues in a timely matter

( Setup, Test, Maintain licenses of new and existing software

( Maintain printers on print server including E-copy

( Creating accounts on BES server using Blackberry Manager.

Troubleshooting and repairing

blackberry devices including backing up data (With Desktop Manager)

and reinstall Operating

System

( Creating E-mail accounts in Lotus Notes using Notes Admin including

adding users to database

groups

( Pushing packaged software using SCCM and imaging PC's using RDP

( Support Crestron Audio/Video Equipment

( Using SCCM Configuration Manager 2007 to push software and remote

tools

Delta CompuTech Inc., Teterboro, NJ 6/06 -

2/08

On assignment for Pershing LLC (a clearing house division of Bank of New

York Inc.)

Desktop Support/Network Support

. Install, configure, upgrade, and support remote access for laptop and

desktop users

. Install, configure, upgrade, and maintain hardware and software

including various third party applications and imaging software

. Support, analyze, and resolve problems associated with various

application software including Windows 2000 and Windows XP Pro

. Document, track, and monitor all trouble tickets to ensure timely

resolution

. Support network and local printers and scanners

. Support Lotus Notes issues including password resets, mapping

databases, archiving, creating multiple locations

. Support Blackberry issues including wiping out handheld and enterprise

activation, syncing mail and adding and syncing address book

CanAm Consulting, Mahwah, NJ

11/04 - 6/06

On assignment for Credit Suisse Financial Services Company

Desktop Support/Trade Floor Support

. Set up new workstations and printers and Supported Windows 2000/XP

. Install, configure, upgrade, troubleshoot, and maintain hardware and

software including Reuters Plus, Bloomberg application and biometric

keyboard and network problems

. Install, configure, upgrade, and support remote access for laptop

users

. Troubleshoot and resolved hardware, software, and network problems

. Provided support on MS Office including Outlook and Blackberries

(Desktop Manager)

CERTIFICATIONS

A+ (Certified by CompTIA), HP Laser Jet Printers (Multiple models), MCP

Windows XP

Education

PC Tech Learning Center, Jersey City, NJ

A+ Certification, Computer Repair and Networking

Saint Mary High School, Jersey City, NJ

Four-Year Diploma

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