Customer Service Sales
Resume:
MARRIO R. HARPER
**** * **** **** ****, LAS VEGAS, NV 89108
**.*******@*****.***
OBJECTIVE: To obtain a position with a credible company that has
advancement opportunity.
SUMMARY OF QUALIFICATIONS
COMPUTER LITERATE SCHEDULING CALL
CENTER
GENERAL OFFICE SKILLS SALES CUSTOMER SERVICE
MANAGEMENT RESERVATIONS MICROSOFT OFFICE
WRITTEN CORRESPONDENCE OFFICE EQUIPMENT
WORK EXPERIENCE
KJR MANAGEMENT LAS VEGAS, NV
CUSTOMER SERVICE/ SALES 12/09-3/10
I answered inbound calls to assist clients with their current internet
stats, how to maximize internet visibility and also to up sell. My other
job duties were to create keyword phrases for each individual client for
any particular industry.
VEGAS.COM LAS VEGAS, NV
SALES REPRESENTATIVE/ CUSTOMER SERVICE 6/09 - 12/09
My job description requires me to answer inbound calls to accommodate
customers with Las Vegas vacations. I also take inbound customer service
calls to assist the customer with any issues they may have.
CLEAR CHANNEL/ OUTDOOR LAS VEGAS, NV
DRIVER 7/07- 04/09
I drove mobile advertisements around a specified route for the clients,
also changing the advertisements on the trucks for new clients.
TRAVELWORM LAS VEGAS, NV
CUSTOMER SERVICE MANAGER 12/05- 1/07
I managed a team of 12 representatives in a call center environment.
Troubleshoot customer's questions, concerns, credits, and changes made to
hotel accommodations. Took over escalated calls, took inventory in and out
of the system. I followed up with all emails from customers and within the
call center. Conducted small-group sessions on making sure employees are on
target goal by reviewing their progress. I monitored agents' accuracy with
quality assurance and call model. Made sure scheduling, breaks, and
coverage are in order on the call center floor to make sure there was
coverage and availability at all times.
ACTION INTERNATIONAL LAS VEGAS, NV
SALES/CUSTOMER SERVICE 10/05-12/05
LEAD
Contacted business owners to set up appointments for management consulting
firm.
TEAMSTERS UNION LAS
VEGAS, NV
CONVENTION APPRENTICE 8/04 -10/05
Set up and tear down of conventions.
EDUCATION
BUSINESS DYNAMICS
SPEECH & COMMUNICATION
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