Customer Service Sales

Michael E. Mack **** E Avenue F . Lancaster CA ***35 .

*********@*****.*** . mobile: 708-***-****

Career Field: Any open position

My qualifications: A reliable and organized self-starter,

result driven, and customer-center team player who is an articulate

communicator and effective employee with minimal supervision. I have over

five years of leadership supervising up to 30 workers at a time in retail

sales and team of two to three personal while in the arm services which

included; staffing and assigning work load, training associates, evaluate

staff and coaching, as well as inventory control, customer services and

lost prevention. I'm trained in stocking, set-up/take down of displays,

planogram implementation, cross training, product add-ons and up-selling.

I have had the following responsibilities which will benefit this position:

Self-employed November 2009 till present

My duties and responsibilities: Act as a mystery shopper with

multiple market research companies. I've performed price audits, ID

compliance check, as well as customer service feedback.

US ARMY July 2003 until February 2009 (Kansas, Texas,

Overseas)

I've held the following titles: Maintenance Electrician, Instrument

and Control Technician, Perimeter Guard, Maintenance worker, Maintenance

Supervisor

My duties and responsibilities: Performed leadership tasks in the

absence of leadership; provided input and feedback to better develop peers

and subordinates; identified need changes in current policies and

recommended them to immediate supervisor. Tracked and logged calibrated

instruments, monitor tools & parts inventory, general cleaning, and

training. Record and scheduled maintenance & repair work of generators,

performed routine vehicle inspection and operated assigned vehicle in a

safe and efficient manner, operation of a company tool room, security and

force protection

Employment Readiness Branch August 2009 until February 2009 (Texas)

I've held the following titles: Office/Designer volunteer

My duties and responsibilities: Interact with military family

members seeking employment; design and updated marking items using Adobe

and Microsoft software; general office work such as answering phone calls,

copying, and filling.

Domino's Pizza October 2004 until March 2005 (Kansas) &

November 2006 until April 2007 (Texas)

I've held the following titles: Delivery Driver

My duties and responsibilities: Operated own vehicle in a safe and

efficient manner; quality control; completing phone orders; general

cleaning; cash handling; and customer service.

OfficeMax October 1999 until July 2003 (Illinois)

I've held the following titles: Cashier, Sales Associate, Furniture

Associate, Furniture Supervisor, Sales

Supervisor

My duties and responsibilities: Maintained assigned space, ensured

that all products were stock and point-of-sale materials were visibly

placed, provided feedback on competitor sales and in-store promotions,

Identified larger sales opportunities for departments within the store.

Supervises and assign daily activity for other hourly associates, Staffing

Education

Colorado Technical University - On-line Expected graduation February 2011;

B.S in Business Administration

International Academy of Design and Technology - Illinois Graduated May

2002; A.A.S in Computer Graphics

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