Customer Service Sales

Heather Jean DeVries

North Richland Hills, Texas

***********@*****.***

C 407-***-****

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Objectives:

Finding a position that will allow me to utilize skills that I have learned and that will

yield benefits to the company.

Summary:

I work effectively in a fast-paced environment and consistently prioritize tasks in an

effort to meet deadlines. Have the ability to execute tasks using limited resources. These

traits combined with excellent interpersonal skills, attention to detail and follow-up are

important attributes that I can offer any position.

Experiences:

02/2010- Present Bank of America Ft.Worth, TX

Collateral Clerk

I receive documents from different title companies and prep them to be ready to be sent

off to our imaging department to be scanned into our systems and then sort them into

client folders.

01/2009-12/2009 Accurate Medical Equipment Ft. Worth, TX

Receptionist, Intake specialist, Customer Service Representative.

I answered patient calls and connected them to the appropriate party or assist with any

questions and concerns with great customer service abilities. Other duties I had were to

intake patient and tank orders and enter them into the computer system along with setting

up nebulizer kits to be distributed to many clinical offices. Also had the task of scanning

in patient folders into our imaging along with our daily delivery tickets and daily

paperwork for the warehouse.

10/2006 - 1/2008 Ameristar Title Southlake, TX

Client Services, Scanner, Data Entry

While working for a title company, I provided clients with information on

Deeds/Mortgages and helped with any other concerns they may have had. I provided doc

retrieval as well and customer service support. Other duties that I had were to type the

documents for the customers to prepare for their appointments.

6/2005 – 11/2006 Walgreens North Richland Hills, TX

Photo/ Customer Service Specialist

At this job I was not only a photo specialist where I developed photos but I also

maintained the photo region. When there was down time in the photo department I

would assist in the cosmetics department as a beauty adviser. Other tasks I helped with

were to receive inventory as well as keep up with the inventory reports. On occasion I

would help with the stocked and resetting of the shelves. I would help out the other

departments that were in need or cover for people in their absence. I like to think that I

can multi-task while still getting my work done as well.

4/2004 – 9/2004 Stein Mart Hurst, TX

Sales Associate

I worked as a sales consultant for customers with questions and worked a cash register

for check out. This included balancing the cash drawer and maintaining great customer

service. I learned how to receive merchandise when a shipment came in and to keep up

with the inventory along with stocking shelves. Part of our job was to make sure that the

store had a neat and clean appearance for the customers so we would have to maintain a

tidy environment on a regular basis reorganizing merchandise.

Education:

2010-Cureent Tarrant County College Hurst, TX

• Real Estate

• Sociology

• Child Education

Graduated 2005: Birdville High School

Skills:

• Microsoft Word Intermediate (Typed 60 WPM)

• Microsoft Excel Intermediate

• PowerPoint Intermediate

• Scheduling & Arranging Intermediate

• Documentation Intermediate

• Phone Etiquette Intermediate

• Staff Training & Development Expert

Courses of Interest:

• Hospitality

• Swim Team

• ROTC

• Criminal Justice

• Interior Design

• Marketing

• Debate

• Computer Information Systems

• Child Care

*References provided upon request.

Contact this candidate