Customer Service High School
Resume:
Ebony Freeman
Auburn, Alabama 36830
Email: **************@*****.***
Phone: 334-***-****
Profile:
I am a loyal and dedicated person who strives daily to be the best at whatever I am
doing. I look to be challenged with new things. I am a hard worker, and self motivated to
perform individual task and duties. I also consider myself a great team player that works
well with other people. I have outstanding communication, presentation, and customer
service skills.
Objective:
Seeking a position in Customer Service where my extensive experience will be further
developed and utilized. Seeking a position where my skills will be used to meet business
objectives and support my commitment to customer service, employee development, and
continuous improvement.
Education:
- Auburn University- Auburn, Alabama
Major: Business Management
August 2005-
- Lafayette High School- Lafayette, Alabama
Graduation Date: May 2005/ Advanced Diploma
Employment: Auburn Bank - Auburn, Alabama
January 2009-present
Current Job Duties:
Mortgage Loan Processor
- Tracking and deliver closed files to the Secondary Market
- Clearing suspensions and error reports from secondary market
- Complete purchase agreements in a timely manner for loan operations
- Prepare closed loan files for loan operations
- Assist loan originators with issues or concerns with in-house or secondary market loan
- Prepare closing packages, check post-closed files, prepare files to be booked
- Responsible for tracking closed loan files to be sent to loan operations
- Process new loans and loan payments
- Prepare construction loan draws
- Scanning, imaging, and indexing
- Balance G/L accounts
- Assist with loan accounting on processing new loans and payments
- Assist IT staff on processing problems and changes
- Deliver Daily Customer Service
Previous Job Duties:
Teller/ CSR
- Negotiate cash items, deposits, withdrawals, and loan payments
- Count and document cash that is given or received via customer or vault transaction
- Process loan payments and tax treasure payments
- Assist customer with any discrepancies with their accounts
- Account knowledge for opening, closing, and maintenance of accounts
- Sell and buy cash for branch
- Balance G/L accounts
- perform teller monthly audits
- Balance cash drawer
- Balance vault
- Deliver customer service
Frontier Bank
August 2008-December 2008
Teller
- Deliver Daily customer service
- Perform daily deposits and cash withdrawals
- Verify customer information
- Balance cash drawer
- Balance vault
- Perform monthly teller audits
Afni/ CSR
January 2006- May 2007
- call center representative for Verizon,
- assist customers over the phone
- verify customer information
- assist customer to other departments that can futher assist
- Deliver great customer service, by assuring them of help
Skills:
-Microsoft Office Programs ( Word, Excel, Power Point)
Certifications:
- Notary Public
Personal Summary:
Committed
Self Motivated
Demonstrates Initiative
Communication Skills
Professional Demeanor
Strong Leadership Skill
Great Customer Service
Team Player
References: Available upon request
Contact this candidate