Customer Service Engineer

Christopher Portelli

*** ***** *** **. ***********, RI 02830 . Cell: 631-***-****

*******************@*****.***

SUMMARY OF QUALIFICATIONS:

A combination of eleven years of successful management, firefighting,

sales, marketing, engineering and technical experience, including a

Director's position, and a proven track record of increasing department

performance.

CORE COMPETENCIES:

General/Operations Management

Project / Program Management

Business Development

Human Resources

Sales / Application Engineering

RF / System Engineering

Customer Service

Six Sigma & Lean Management

Employee Mentoring

ACCOMPLISHMENTS:

. US Secret Security Clearance (April 2009)

. Captured over 50 million from companies such as;

British Petroleum, TDK, HGST, GM, Ford, ARAMCO

. Lean management and Green Belt Six Sigma

. Captain in the Central Islip Fire Department

. MS Project I&II, Project Management Essentials & Intermediate Certified

with New Horizons

. Traveled to over 20 countries & domestic (China,UK ect.)

. Increase efficiency in an office

. 150% increase in department output & policy creation

PROFESSIONAL EXPERIENCE:

L-Com 10/2008 -

Present

Manager of Government Business Development

. Total of 35 employees with direct reports and interactions including

Manager Estimating, Manager of Proposals, Business Development, and

Sales support staff.

. Responsible for overall administration of staff, direct supervision

and training

. Establish analytical reports and present them to executive management

. Works with management (business unit, operation, and division) to

identify necessary changes to

. Ensure the successful completion of all necessary milestones and solve

complex problems where analysis of situations or data requires an

evaluation of intangible factors; exercise sound business judgment in

decision making and team direction.

. Customer interaction to develop new business and strategic partnership

. Training and mentoring of all staff/representatives and developed

policies/guidelines for department

. Developed yearly budget, analyze marketing strategies and optimized

sales reps activities

JLGJ Corp (part time consultant) 10/2009

- Present

Director of Marketing & Business Development

. Assist in the development of E-Commerce web based marketing site, and

all marketing collaterals

. Develop plans for penetration into hospitals, government agencies and

general health care facilities

. Market bulk commercial products to consumers, QVC network, and other

direct marketing avenues.

VJ Technologies (Medical and Commercial)

10/2007 - 10/ 2008

Marketing Manager and Operations

. Worked directly for the President and coordinated with all four site

GM's the marketing and sales activities

. Responsible for all aspects of VJT outside representatives

relationships, training, and contract development

. Implemented strategic marketing plans in all 8 markets including

capital equipment & retail/standard product

. Reviewed changes to the industry while adjusting marketing strategies

for optimal exposure to the market place

. Total travel of 125,000 miles a year (domestic and international)

. Act as principal engineer on several minor system designs

Veeco Instruments 2/2004

- 10/2007

Product Marketing Manager/System Engineer

. Rapidly promoted from System Specialist, System Engineer, to an

Engineering Marketing Product Manager

. Negotiate and trained representatives on product lines I was

responsible for and totaled up to 4 projects at a time.

. Technical sales and applications engineer within a B2B environment

. Solved major customer service issues by speaking with customer or

visiting customer site.

. Manage small project teams involving team members from varied

disciplines including engineering, manufacturing operations,

technicians and assemblers using organizational programs such as MS

Project

. Travel to global customer sites. I communicate status of production to

the customer, assists in formal acceptance of our product, and

provided customer service with a total average travel a year of

125,000 to 300,000 a year.

. Organized and communicated details with groups such as electronic

engineering, software, and production.

. Plan, direct and participate in preparing special reports. Approved

Electrical and Mechanical schematics. Bring prototypes up to TUV, CE

and Local manufacturing standards.

. Manage product line throughout the PLC and organized continuous

improvement programs for the product line.

Miteq Inc. 1/2001 -

2/2004

Associate Engineer / Senior Technician

. Trouble shot down to component level on SMT and older threw whole

designs.

. Acted as applications engineer to engineering customers.

. Determined specifications and needs per customer request on Miteq

products.

. Assisted all levels of engineers with their tasks and assignments.

. Guided and helped lower level technicians with circuitry and test

equipment.

. Aided in the design and development of equipment and systems, and

redesign of existing systems to fulfill the needs of customers.

. Worked with frequencies ranging from 10 MHz to 50 GHz.

Manpower contract at Symbol Technologies

11/2000 - 2/2001

Phase 6 Engineering Technician (3

month contract position)

. Trouble shot and debugged new products relative to power systems and

analog circuits under development to component level or problems

related to board layout.

. Designed and built prototype breadboards from verbal instruction or

notes, and Document the circuit with schematic drawings.

. Was lead of 3 Technicians

United States NAVY

Petty Officer 3rd class (Active)

10/1998 - 11/2000

. Maintained and repaired electronics equipment for use in weapon

systems

. Specialized in computer, radar software and RF systems

. Petty Officer in charge of damage control unit comprised of 4 sailors

EDUCATION:

Phoenix University, AZ 2006

Masters in Business Administration

SUNY - Plattsburgh, NY 2004

Bachelors in Science (additional credits in Engineering at SUNY

Farmingdale)

TECHNICAL SKILLS & CERTIFICATIONS:

. Multiple technical and non technical project management.

(Multitasking)

. Expert with Auto CAD, Inventor, MS Excel, Project, Publisher, Visio,

Word, PowerPoint

. Windows (95, NT, 98, 2000, ME, XP, Vista), Excel, Word, Publisher and

online services

. Knowledge and use of the following test equipment; thermal chambers,

oscilloscopes, spectrum analyzers, Network analyzers, DMM, Power

meters. Frequency generator, electronic circuit boards,

. Certified in the following ISO 9000/ICP610, LEAN, SIX SIGMA, Shipley

Proposal Writing/Management, HAZMAT Operations Level, MS Project I&II,

and Shipley Capture Planning.

References furnished upon request

Contact this candidate