Customer Service Marketing

Katherine McDonough

***** *. ********* ******, *** Valley, AZ 85755

C: 520-***-**** E: ****.***********@*****.***

CAREER OBJECTIVE: Seeking a career in a professional marketing and

advertising environment with opportunity for growth.

EDUCATION

University of Central Oklahoma

Bachelor's Degree in Advertising with a Marketing minor

Fall 2009 Graduate

SKILLS

Proficient in Microsoft Word with 70+ WPM, Microsoft Power Point,

Microsoft Excel, Dreamweaver CS4, Camtasia Studio 6, Snagit Editor 10,

Adobe Fireworks 8, Adobe Photoshop Elements 8, Adobe Photoshop CS4,

Adobe InDesign CS5, HTML, XHTML, PHP Scripting,

JOB HISTORY

American Infrared Consultants LLC

Internet Marketing/Graphic Design

Tucson, Arizona

January 2010 - July 2010

Developed and maintained social media (12 blogs, 3 Facebook

Pages, Twitter, Merchant Circle, LinkedIn etc). Designed and

wrote ad copy for html e-newsletters and literature (brochures,

flyers, coupons) and implemented internet marketing strategies

with PPC ad campaigns through Google, Yahoo!, Bing, and

Facebook. Also wrote the templates using both Word and Excel for

quotes, letters, and agreements. Constructed PowerPoint

presentations for clients, new customers, potential investors,

and classroom teaching. Learned HTML programming and PHP

Scripting for writing html e-newsletters and for complete

redesign of website; http://infraredtv.com.

P.F. Chang's China Bistro

Hostess & Server

Oklahoma City, Oklahoma

Summer 2007 - Summer 2008

Provided exceptional customer service and promotional upselling.

Ensured guest satisfaction while maintaining four and five table

sections simultaneously.

Blockbuster Video

Assistant Manager/4 Star

Edmond, Oklahoma

Spring & Summer 2007

Opened and closed the store. Handled customer complaints,

refunds and exchanges. Responsible for cash registers and

ensuring the money was handled correctly, the safe was secure,

and deposits were made on time. Motivated others in promoting

programs and incentives for meeting and exceeding store goals.

AWARDS AND EXTRACURRICULAR

Internship at the Oklahoma Gazette Newspaper

Fall 2009

University of Central Oklahoma Advertising Club

2009

University of Central Oklahoma Marketing Club

2009

American Marketing Association, Oklahoma City and Tucson Chapters

2009, 2010

Oklahoma City Advertising Club (Ad2OKC)

2009

American University National Student Leadership Conference

Summer 2004

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