Customer Service Web Developer

SKILLS/EXPERIENCE

HTML, SQL, PHP, JavaScript, XHTML, AJAX, CSS 2.0+ IIS 6.0+ Administration

Adobe Flash CS5 / Dreamweaver CS5/ Fireworks Linux Server terminology

Photoshop CS5 Apache 2.X Administration

Content Management Systems (Joomla, Drupal, MS SQL / MySQL Server

Wordpress) Desktop Operating Systems:

Virtualization (Virtual PC, VMWare), Hard Disk Install, configure, audit, and

Recovery Software (Norton Ghost, Acronis) manage Microsoft operating

Risk Assessment Tools and Methods systems (Windows NT, 95, 98,

Security Risk Management 2000, 2003, XP, Vista) for

Firewall Management standalone and network client

Intrusion Detection / Prevention Systems computers.

DNS, Active Directory, IPSec Knowledge of LAN/WAN network

Routers, Switches, Hubs as well as other network fundamentals, TCP/IP and other

equipment expertise protocols

EDUCATION

Bachelors of Applied Science in Information Technology - Information

Systems Security

ITT Technical Institute Boise, ID

Graduated 06/2009

Associates of Applied Science Degree in Information Technology - Web

Development

ITT Technical Institute Boise, ID

Graduated 03/2007

WEB EXPERIENCE

Over 7 years of combined experience with

. http://www.the-landing.org http://www.allelon.org

. http://www.rembrandtscoffeehouse.net http://www.aztara.com

. http://www.priddybrothers.com/ http://www.nnu.edu

. http://www.todieinjerusalem.com http://www.boisesit.org

. http://www.boisenaturalmedicine.com http://www.protekchemical.com

. http://www.newstart-wholehealth.org

WORK EXPERIENCE

Xiphos Designs

Boise, ID Mar 2008 - Jan 2010 (Contract)

Systems / Web Administrator

Information security specialist for graphics and web development team.

Implemented IPSec policies, security log management / archiving, intrusion

detection methodology. Delivered security best practices involving data

encryption, account hardening, disaster recovery. Managed Web

Applications, Database applications, Mail applications. Administered user

and group account creation, maintenance, account restrictions and access

control / privileges.

New York City Group

Boise, ID Jan 2009 - Apr 2009 (Contract)

Web Developer Administered, and

updated several sites and blogs (Wordpress) which involve database

querying, scripting, programming using PHP, MySQL, Dreamweaver (or any code

editing tool), CSS on web servers with both Apache, and IIS via Windows

Servers & Linux Servers via SSH command line.

Visual Lounge Media

Boise, ID Oct 2008 - Dec 2008 (Contract)

Web Developer

Building content from scratch & updating various projects involving sites

via FTP, PHP. Languages and software used included Dreamweaver 8, HTML,

CSS 2.0, Adobe Photoshop CS3, JavaScript, MySQL databases.

DirecTV

Boise, ID Oct 2007- Mar 2008 (Contract)

Web Developer

Maintained, Modified, Developed technical documentation for the customer

service representatives, retail services, and channel partners based on

DirecTV updates, promotions, new items on their intranet site. Converted a

wide range of English pages to Spanish pages. Languages and software used

included Dreamweaver, HTML, CSS, XML, Photoshop, JavaScript, and AJAX.

THE-LANDING COMMUNITY CENTER

Boise, ID May 2007 - Aug 2007 (Contract)

Web Administrator

Consulted, Maintained, built, edited, and designed The Landing Community

Centers' web site, along with other associated projects involving

organizations and companies such as Priddy Brothers Entertainment, Allelon

International, and Rembrandts Coffee House. Languages and software used

included PHP, ColdFusion, Dreamweaver, HTML, CSS, XML, Photoshop,

JavaScript, and Flash

Kelly Services

Boise, ID Oct 2002 - Oct 2003 (Contract)

Bilingual Customer Service Representative

Provided support to the technical support team, ensuring all customers

reached the correct department and service / call time objectives were met.

Responsible for customer service in the computer, fax, printer, and server

departments. Duties included answering customer queries, problem solving,

providing detailed information on new products, and translating from

Spanish to English for Spanish speaking customers.

Contact this candidate